Customer Service Representative

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Job description

POSITION SUMMARY:

Lamb and Associates Packaging Inc. is a premier corrugated packaging manufacturer, with a focus on quality, service, and on-time delivery. We are currently seeking a Customer Account Service Representative who maintains the skills to effectively process customer orders, maintain high levels of communication with customers, field sales representatives, and production; with high attention to detail, and to perform all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred.

RESPONSIBILITIES:

Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and manage all documentation and relevant information regarding customer accounts

Process orders, create estimates, and manage customer raw material orders

Direct requests and unresolved issues to the designated resource

Manage key customer accounts and in-house inventory levels

Prepare formal customer quotes

Generate master specifications required for production prior to order processing

Track production orders as required in order to effectively allow for on-time deliveries

Take initiative to alleviate and prevent problems

Learn and maintain fluency with Amtech and Esko Web Center software systems

Work hand in hand with sales staff in order to provide a high level of customer support

The employee may be asked to perform other duties as required by business needs

SKILLS AND QUALIFICATIONS:

Strong attention to detail and outstanding organizational skills are necessary.

Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.

Corrugated packaging experience is preferred.

Must have the ability to prepare and maintain complex records and files.

Must possess above average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes.

A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.

Advanced computer skills including Word and Excel with experience in Encore and Esko Web-Center preferred.

Must be able to clearly facilitate communication between customers, sales representatives, and production personnel.

Excellent verbal and written communication skills are mandatory.

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