Inside Sales Technical Representative

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Job description

Integrated Talent Strategies (ITS) is seeking a Inside Sales Technical Representative to work in the Little Rock, AR area. This is a direct hire position that offers a variety of great benefits, including health insurance, 401(k), and paid time off.

The ideal candidate will be knowledgeable in the application and technical support of products such as cartridge filters, strainers, separators, filter housings, bag filters, and string-wound filters. Our Inside Sales and Technical Support team directly supports our customers and internal sales employees by assisting in all aspects of the successful input and completion of quotes, orders, and application support.

Essential Duties and Responsibilities:

• Process customer quotes, orders and provide technical support

• Communicate effectively with customers, vendors, and internal employees regarding, but not limited to, pricing, order status, tracking information, order revisions, and technical support

• Accurately process purchase orders to various vendors to satisfy customer order requirements

• Be comfortable working with various computer, email, and phone applications, such as Microsoft Teams, and willing to learn our ERP - Infor SXe, and our CRM - Tour de Force

• Have a strong capacity for multi-tasking and organizational skills

• Exhibit strong written and verbal communication skills

• Willing to work in a fast-paced environment, display high levels of punctuality and dependability, and possess excellent attention to detail

• Be both a self-starter and a team player

• Work well with others

• Other projects and responsibilities assigned by management

General Knowledge Requirements:

• Exhibit a solid pneumatic and mechanical aptitude

• Demonstrate technical competence with liquid filtration, purification, and separation products, including product application within industrial process facilities

• Ability to work with and show proficiency with numbers (prices, part numbers, account numbers, etc.)

Education & Experience:

• Previous inside sales or technical support experience in an industrial distribution or manufacturer

• Bachelor's degree or technical certificate in a chemical or mechanical-related field is a plus, but not required

• Experience with Infor Distribution SXe and Tour de Force CRM is a plus, but not required

• Knowledge of major liquid filtration manufacturers, such as 3M Purification, Parker Process Filtration, and Hayward/Client Filtration, is a plus

• Knowledge of air filtration, including HVAC-related products, is a plus

About Integrated Talent Strategies (ITS)

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.

Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for 40 years.

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