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Senior IT Support Engineer - Level 3

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Grapevine MSP Technology Services

2024-10-02 09:38:15

Job location Bakersfield, California, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Grapevine MSP Technology Services seeks a Senior IT Support Engineer - Level 3 to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers demonstrating superb technical competency, delivering mission-critical infrastructure, and ensuring the highest availability, performance, and security levels. Qualified engineers will have an IT, computer systems engineering, or systems engineering and analysis background.

They will support Windows Active Directory networks of various sizes, Office 365 Email, cloud solutions, infrastructure, and backup and disaster recovery processes. Additionally, this person will ensure our monitoring tools are reporting accurately and that all internal procedures are followed at each site.

Responsibilities will include the management of VMware, Backups, Storage, Active Directory, Databases, RMM infrastructure, Alerts, Monitoring, and IT tickets. This crucial role will be called upon to resolve the highest technical issues.

A qualified Senior IT Support Engineer - Level 3 will understand and adhere to the company's security policies and procedures; you will be part of the team responsible for architecting and identifying any issues found at a client's site, proposing a solution, implementing it, and training other team members on its usage when completed.

You must demonstrate a solid commitment to customer service and superior communication and organization skills to foster excellent relationships with our team members and employees. Proper and accurate documentation is a must.

Requirements

Education

Bachelor's Degree or equivalent experience

Professional Certifications (MCSA, MCSE, MCTS, ITIL, CompTIA A+, VMware) preferred

Skills

Active Directory

DNS

DFS

Azure Server Creation and Maintenance

Group Policy Management

Office 365 Email tenant setup and management

Firewall Rules and setup

VMware - ESXi and Vcenter

Experience

10+ years experience in Enterprise or MSP environments

Deep understanding of AD Setup and Migrations

Ability to set and maintain Windows Server

Ability to spin up virtual environments with VMware and or Hyper-V

Understanding of Microsoft 365 setup and configuration

Experience with Enterprise Backup Solutions

Network infrastructure design and implementation

Industry-recognized certifications are a plus

5+ years of scripting experience with PowerShell

Experience with Firewalls, switches, and APs on enterprise models

Experience with server migration and decommission

Benefits

Competitive Pay

401K Plan with matching pay contributions

Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."

Vacation time

Paid Sick Time

Performance Bonuses

Work Anniversary Recognition

Equipment and Tools Provided

There is plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.

Team Events

Social Events

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