Director of Housekeeping

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Job description

Job Description

Principle duties and responsibilities (Essential Functions) include:

Operational/Functional:

Manage the day-to-day activities of the housekeeping department. Plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.

Develop and implement procedures for managing the quality of housekeeping and laundry services through 3rd party service.

Ensure all colleagues are cleaning and servicing rooms and housekeeping areas according to established standards.

Ensure staff is well trained on the proper usage and labeling of hazardous supplies in accordance with established safety standards.

Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction.

Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of loyalty program (ALL).

Deliver outstanding experiences to guests, partners and colleagues. Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.

Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.

Conduct pre-shift meetings and review all information pertinent to the day's activities.

Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Services, Maintenance, and Food and Beverage

Interact with outside contacts (guests, members, vendors, contractors and regulatory agencies).

May serve as "manager on duty" as required.

Perform any other job-related duties as assigned.

Strategy and Planning:

Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.

Conduct inventories of linen, supplies and equipment as needed.

Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Financial Management:

Develop the department's annual budget. Monitor performance against plan.

Achieve budgeted revenues, control labor costs & expenses and maximize profitability within all areas of Housekeeping.

Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.

Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.

Complete projects and CapEx investments in a timely manner as required by the Director, Rooms and General Manager.

Managing your Team

Interview, hire, train, and promote Housekeeping colleagues. Provide consistent feedback and recommend disciplinary action when appropriate.

Ensure team members receive proper training applicable to their position and career aspirations.

Champion employee engagement initiatives

Maintain consistency in accordance to Forbes/LQA and Fairmont standards.

Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports

Support, comply and promote company initiative, policies and guidelines.

Handle colleague concerns in a professional and timely manner.

Leading with Passion

Responsible for ensuring success through the eyes of colleagues, guests, and owners.

Utilize and collaborate with resources across different departments and corporate office.

Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.

Focus on the mission and well-being of the department, hotel, and company as a whole.

Lead by example and operate with integrity and respect.

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