Application Architect

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Job description

Enter Job Description

• Minimum 5 years of experience: You bring extensive knowledge of retail POS and warehousing systems. D365 Certification or prior practical experience with D365.

• Retail POS / Warehousing experience: You're well-versed in the intricacies of retail hardware, including printers, label printers, handheld terminals (HHTs), and POS units.

• Fast-paced environment: You thrive in a dynamic setting and can adapt quickly to changing requirements.

• Problem-solving skills: You're a creative thinker who takes initiative to resolve issues efficiently.

• Team player: You seamlessly integrate into a collaborative support team.

While not essential, the following qualifications would be advantageous:

Finance / Integrations Experience: Familiarity with financial systems or integrations.

Responsibilities

1. Installation and Configuration:

• Install software and hardware at client sites, ensuring proper setup and connectivity.

• Configure and test hardware and software components.

2. Client Support:

• Provide telephone, remote, and on-site support to clients, resolving issues promptly.

• Be prepared to work at the client lot-this role isn't desk-bound!

3. Technical Knowledge:

• Stay up-to-date with our suite of hardware and software product lines.

4. Client Training:

• Train clients on software and hardware usage, as well as troubleshooting techniques.

Requirements

• Technical Expertise:

• Proficiency in Microsoft Office, various Windows operating systems, and networking.

• Availability:

• M-F 8 hours-Flexible schedule. Needs to be able to work between 7am-6pm. Hours/schedule may change due to supporting teams in the UK and New York Teams

• Willingness to work evenings and weekends as part of an "emergency" on-call troubleshooting/support.

• Communication Skills:

• Strong written and oral communication abilities.

• Background Check:

• Must pass a Criminal Background Check.

• Task Management:

• Ability to manage and prioritize tasks both in the office and in the field.

• Transportation:

• Reliable transportation to and from the Client lot.

• Industry Experience:

• Preferably experienced in the Retail & Warehouse POS industry.

• Configuration and Support:

• Experience in configuring, installing, training, and supporting hardware or software products.

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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