Sales Operations Analyst

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Job description

Top 3 must-have HARD skills:

Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback process

Proficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similar

Knowledge of industry regulations and standards (e.g. PCI-DSS, GDPR)

Familiarity with payment processing systems and platforms

Experience using data visualization tools to present insights (e.g., Tableau, Power BI)

Good to have skills:

Excel: A spreadsheet software used for data analysis and manipulation

SQL: A programming language used for managing and manipulating data in relational databases

Payment processing systems and platforms

Story Behind the Need - Business Group & Key Projects:

The ideal candidate will have strong analytical skills, experience in e-commerce, and the ability to work independently and collaboratively with cross-functional teams.

Compelling Story & Candidate Value Proposition:

The Sales Operations Analyst is a contractor position responsible for investigating and resolving chargeback disputes in an e-commerce setting.

Typical Day in the Role:

Collaborate with cross-functional teams to gather information and resolve disputes

Manage and resolve chargeback disputes in a timely and efficient manner

Investigate and analyze chargeback disputes to determine their validity and root causes

Utilize analytical skills to perform deep dive analysis on transactional and customer data to identify trends, patterns, and anomalies to contest disputes

Proactively identify potential issues in the chargeback process and recommend solutions to mitigate risks

Pull and sanitize data from various sources to conduct comprehensive investigations and derive actionable insights

Communicate findings and recommendations clearly and effectively to stakeholders at all levels of the organization

Ensure compliance with industry regulations and company policies

Identify and address any fraudulent activity or patterns of abuse

How will performance be measured:

Ability to meet project timelines as defined by manager

Ability to communicate and work collaboratively with coworkers, cross-functional partners and stakeholders.

Quality of output

Job Description: We are seeking a highly analytical and proactive Sales Operations Analyst to join our team as a contractor. In this role, you will play a crucial part in safeguarding our e-commerce operations by investigating and resolving chargeback disputes efficiently and effectively.

Responsibilities:

Collaborate cross-functionally (XFN) with teams including Sales, Engineering, Data Science and Operations to gather necessary information and resolve disputes.

Manage and resolve chargeback disputes in a timely and efficient manner

Investigate and analyze chargeback disputes to determine their validity and root causes.

Utilize your strong analytical skills to perform deep dive analysis on transactional and customer data to identify trends, patterns, and anomalies to contest disputes.

Proactively identify potential issues in the chargeback process and recommend solutions to mitigate risks.

Pull and sanitize data from various sources to conduct comprehensive investigations and derive actionable insights.

Communicate findings and recommendations clearly and effectively to stakeholders at all levels of the organization.

Communicate with customers, merchants, and banks to gather information and resolve disputes

Ensure compliance with industry regulations and company policies

Identify and address any fraudulent activity or patterns of abuse

Requirements/Skills:

Verbal and written communication skills, attention to detail, customer service and interpersonal skills.

Ability to work independently and manage one's time.

Strong analytical skills with the ability to conduct detailed investigations and data analysis.

Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback process.

Ability to collaborate effectively with cross-functional teams (XFN) to achieve common goals.

Proactive mindset with a strong ability to identify issues and implement solutions.

Proficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similar.

Excellent communication skills, both written and verbal, to articulate complex findings and recommendations.

Knowledge of industry regulations and standards (e.g. PCI-DSS, GDPR)

Preferred Qualifications:

Previous experience specifically in chargeback disputes management or fraud prevention within e-commerce.

Familiarity with payment processing systems and platforms.

Experience using data visualization tools to present insights (e.g., Tableau, Power BI).

Additional Information: This is a contractor position requiring flexibility and the ability to work independently while delivering high-quality results within deadlines. If you are passionate about e-commerce operations, have a keen eye for detail, and thrive in a dynamic, collaborative environment, we encourage you to apply.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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