Front Desk Department Manager - San Diego KOA Resort

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Job description

Description:

The San Diego KOA is an award-winning outdoor campground resort looking for an enthusiastic Front Desk Department head to join our team. For over 50 years we have been welcoming guests and families from all over the world. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy being outdoors, meeting new people, and being a leader among your peers we would love to talk to you!

Our Front Desk Department head will be focused on our guests' experience from reservation to departure to ensure a seamless process with great customer service. More specific information on job duties is listed below and will be discussed during interviews with potential candidates. Please see below:

Administrative tasks:

• The Front Desk department head is primarily responsible for all aspects of the reservation/registration process at the San Diego KOA Resort which involves pro-actively manage reservations/KampSight system with the following 3 goals in mind:
  • Optimizing Occupancy of the campground
  • Optimizing the overall Yield (combination of rates and Occ%)
  • Optimizing guest satisfaction
• Meet with AGM individually once per week
• Coordinate with other Team/Department leaders as necessary
• Help disseminate information on project plans, policy changes and other information to individual teams
• Assist AGM with completion of required trainings/HR tasks for department
• Oversee Storage Facility administration
• Oversee Group Coordination

Leadership Responsibilities:

• Assist with the hiring of staff for team
• Orientation and training of new hires
• Primary supervision of Front Desk staff
• Cover shifts for the department as necessary
• Help to resolve and coordinate customer service recovery
• Communicate directives and assign tasks to staff with professionalism
• Clearly communicate with guests in a professional and courteous manner

Requirements:

Working hours:

• Full-time - 40/week
• Hourly
• Schedule must include one weekend day and available on holidays
• Daily hours should best fit the team needs but primarily during the daytime
• Schedule should over-lap with the Assistant GM by 2-3 days
• Work 2-3 scheduled shifts per week
• 2-3 support/admin days per week
• $24/hour and up depending on experience

Skills required:

• Proficient in Microsoft Office and other internet applications with 5+ years of experience
• Customer service/Tourism/Hospitality Experience - or like leadership of a team
• Ability to lift 50lbs
• Sit/Stand for long periods of time
• Hold a valid driver's license

Preferred Skills:

• Bilingual is valued
• Organized
• Interpersonal communication skills

This position will report to the Assistant General Manager of the San Diego KOA Resort and will be a full time (40/week) hourly employee. Successful candidates will be expected to work a least one weekend day, be available on major holidays, and to schedule their hours in accordance with the needs of the property and front desk department. All full time employees are eligible for subsidized health insurance after 60 days as well as paid vacation and Simple IRA participation after completed milestones. The starting pay rate for this position is $24/hour and up depending on experience.

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