Payment Poster & Research Specialists

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Job description

Responsibilities:

• The Payment Poster & Research is responsible for posting and reconciliation of all electronic and manual insurance payments and patient payments.
• Works directly with internal departments, external business partners (vendors, banks) and Accounting for delivery of service to include but not limited to: timely and accurate posting of all payments and cash for Client Newport Beach, Client Irvine and Client Orthopedic Institute.
• Has expert knowledge of Affinity, Emdeon, Streamline and MedAssets.
• Works efficiently to ensure payments are posted in a timely manner.
• Works well under pressure, has attention to detail, can multitask and has proficient computer and mathematical skills.
• Posts batches timely according to department guidelines.
• Works closely with Accounting to ensure AR reporting is accurate and balances daily.
• Organizes daily posting logs and submits to Accounting each day for reconciliation of daily postings.
• Works facilities Suspense accounts weekly to identify & transfer funds to appropriate patient account(s).

Conducts payment posting research:

• Includes identifying posting error, transferring funds correctly and documenting on reconciliation log for reporting to Accounting.
• Contact payors for additional documentation to identify patient accounts.
• Review and work email requests from staff, management and other departments for payment posting research within the set timeliness guidelines.
• Effectively interfaces with other organizational departments and project team members.
• Works closely with vendors on missing posting files or posting file errors, including unbalanced files.
• Pull payment reports from vendor websites as needed for help in posting research and patient account identification.
• Participates actively in any training opportunities to enhance knowledge to help Client patients.
• Participates in problem solving and process improvements.
• Meets quality assurance and productivity standards.
• Demonstrates knowledge of and effectively uses patient account systems (Affinity, Chartmaxx, MedAssets and Emdeon).
• Able to work with minimal supervision.
• Performs other duties as assigned.

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