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Operations Coordinator

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Flex College Prep

2024-10-03 15:46:55

Job location Cupertino, California, United States

Job type: fulltime

Job industry: Administration

Job description

One of California's leading educational service providers, FLEX College Prep, is seeking an Operations Coordinator to service our diverse client base by supporting academic and counseling programs and center operations. This position will report directly to FLEX's Operations Supervisor. Training is provided.

What you'll do:

Work closely with team members to set and/or implement policies, procedures, and systems and to follow through with implementation

Coordinate and maintain center operations by welcoming center guests, maintaining student files and gradebooks, ordering supplies, and cleaning

Monitor day-to-day operations, while tracking and reporting on program performance and recommending actionable improvements as necessary

Communicate with current and potential clients regarding inquiries, concerns, and requests via phone, email, and in person

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

Support marketing and business development by attending and participating in FLEX webinars, seminars, and other events.

Where you'll do it:

Northern California: FLEX Cupertino

Requirements

What we're looking for:

Bachelor's degree

1 or more years of previous operations and project management experience

Proficient in G-Suite and communication and collaboration tools such as Zoom and Basecamp

Strong problem-solving and analytical skills

Strong verbal and written communication skills with clients and colleagues

Proven interpersonal communication and organizing skills to coordinate program activities

Ability to develop and implement operational procedures and policies

Deadline and detail-oriented

Availability to work Tuesday to Friday 11:00 am - 8:00 pm and Saturday 8:00 am -5:00 pm

What we'd love but don't need:

Familiarity with the college admissions process

Fluent in Mandarin or Korean

Benefits

What we're excited to give you:

Competitive salary: $20 - $22.50 per hour

2 weeks paid time off + paid company holidays

401(k) retirement savings plan

Subsidized medical, dental and vision insurance

Eligibility to join the Credit Union of Southern California

Complimentary WellHub membership

Discounts for FLEX services

Opportunities for rapid growth and merit-based promotion

Free food. Getting out of bed can be hard - coffee's on us!

Inform a friend!

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