Outside Sales Lead

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Job description

Job Title: Outside Sales Lead Classification: Full-Time, Non-Exempt, At-Will

Reports to: Outside Sales Supervisor

Department: Sales and Marketing

Location: Onsite: Desert Hot Springs, CA

Location Status: Work will be primarily performed onsite in our office. Travel to and work from other Race offices or other off-site locations will be required.

Pay: Salary + Bonus Incentive Potential Hourly rate $23-25/hr. Total anticipated yearly compensation between $48,000-85,000 annual

Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at or contact our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others wont, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Outside Sales Lead at Race Communications, you will drive sales growth and lead a team of outside sales representatives. Reporting to the Outside Sales Supervisor, you will provide training, coaching, and mentorship, fostering a collaborative and productive team environment. Your role involves engaging in sales outreach, building customer relationships, and promoting our fiber optic internet, phone, and television services. You will use your product knowledge and customer service skills to provide accurate information and maintain detailed records. Participation in sales campaigns and events requires travel in your market, with a strong emphasis on safety and compliance.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid California driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is required
• Minimum of two years of experience in sales, outside sales preferably within the telecom sector, or a related field, with equivalent work experience in customer-facing roles required
• Minimum of one year of experience managing a team required
• Experience with direct sales, B2B sales, and/or channel sales within the telecom sector preferred
• Familiarity of telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics) preferred
• Familiarity with telecom industry standards, regulations, and competitive landscape, including a comprehensive understanding of regulatory compliance, market trends, and competitor strategies preferred
• Proficiency in CRM systems and sales analytics tools such as Sales Rabbit, Tableau, and Salesforce required
• Ability to motivate outside sales representatives to achieve a target of 44 door-to-door sales per month, aligning efforts with market demand and company objectives while achieving lead target sales of 22 door-to-door sales per month
• Ability to travel moderate distances by both car and foot to meet with clients and outside sales representatives onsite or in field, as needed
• Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies
• Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities:

Sales Team Leadership and Support:

• Under the direction of the Outside Sales Supervisor, helps support the outside sales representatives team
• Provides ongoing training, coaching, and mentoring for local team of outside sales representatives
• Foster a positive and collaborative team environment to maximize productivity and morale
• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook

Compliance and Ethics:

• Ensures compliance with all company policies, industry regulations, and ethical standards
• Promotes a culture of integrity and accountability within the sales team
• Maintains confidentiality of sensitive information and adhere to data protection policies

Sales Outreach and Customer Engagement:

• Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services
• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Identifies potential sales opportunities, and generates interest and sales opportunities
• Builds relationships and trust with customers through open and interactive communication (listening)

Product Knowledge and Customer Service:

• Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products
• Provides accurate, valid, and complete information when using our CRM and other software as provided

Documentation and Compliance:

• Keeps detailed records of customer interactions, processes customer accounts

Sales Campaigns and Events:

• Participates in sales and marketing campaigns and attends outside events (travel required)

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Travels to multiple service locations across California and occasionally beyond, including during adverse weather conditions, while adhering strictly to safety protocols
• Commutes extensively by vehicle daily, both indoors and outdoors, to visit Race clients businesses and/or residences
• Flexibility to work overtime, including nights and weekends, as necessary

Safety Awareness and Compliance:

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
• Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained

Safety Protocols:

• Does not enter homes under any circumstances
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