Payment Operations Analyst

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Job description

About Patelco Credit Union:
We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members' financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500.00 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $9 billion in assets.

Overview:
In this role, responsibilities will include research of transaction details and completion of account adjustments for returned deposits and payments. Responsibilities including completing of account research, reconciliation of transactions including corrections of fees, principle payments, and interest charges. This individual will provide superior service to members both external and internal and via remote channels. This role will provide support to branch and call center team members through inbound calls and fulfillment of service requests within established service levels.

This role is based fully onsite at our Dublin Headquarters.

Responsibilities:
Serve as the subject matter expert for check deposit returns and regulations of check negotiation and banking regulation pertaining to check deposits, funds availability, and check return guidelines

Responsible for processing each returned item by accurately debiting deposit share/loan account to collect funds and charge applicable fee; complete daily general ledger reconciliation

Analyze return items and deposit activity to mitigate fraud by proactively protecting funds on deposit and escalate high-risk accounts to management and Loss Prevention

Create member notifications including substitute check copies, disclosures, and other correspondence

Post checks for Collection Agency and Bankruptcy Trustee accounts with high level of accuracy and balancing of general ledgers

Complete check returns and account adjustments for rejected Remote Deposit items; process check holds to comply with Regulation CC

Complete adjustments and reconciliation of Patelco Bill Pay charge backs including debiting of member accounts and creation of member correspondence letters

Conduct research of deposits made through retail branch, ATM, and Shared Branching Network channels to produce check copies and deposit records

Support internal team members by efficiently resolving Help Desk Tickets and responding to incoming Help Line calls within service level standards

Post checks for Collection Agency and Bankruptcy Trustee accounts with high level of accuracy and balancing of general ledgers

Qualifications:
Minimum 3 years' experience in a credit union or financial institution, with customer service or call center experience preferred.

Minimum 2 years previous experience in Remote Deposit Capture, check in-clearings, or returned check adjustments

Knowledgeable in ACH, wire transfers, Zelle etc

Knowledge in NACHA, Regulation CC, Regulation E, and Check21Act preferred

Excellent oral and written communication skills

Strong data entry skills with high accuracy standards

AAP or NCP Accreditation highly desired

Must have High School Diploma/GED

Bachelor's Degree in Business Administration or Finance preferred

Skilled in utilizing Microsoft Excel to present information and complex sets of data

Target Base Pay:
$26 / Hour

Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer:
Physical Health:

Exceptional Medical, Dental, Vision, and Life Insurance benefits

Rewards for completing wellness related activities

Financial Health:

Competitive compensation packages with bonus opportunity

401(k) with 3% Safe Harbor and 5% employer match

Discounts on loan products

Tuition reimbursement

Emotional Health:

Employee Assistance Program (EAP)

PTO for part-time and full-time positions

Paid holidays

Personal Development:

On-the-job training and skills development

Internal transfer opportunities for career growth

Volunteer work

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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