Service Technical Support

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Job description

Title: Service Technical Support

Work Location: El Segundo CA 90245

Duration : 24+ months

Shift hours: 07:00 AM - 03:30 PM

Description:

Calibrate and perform adjustments on Electronic Measurement and Test Equipment.

Use test automation platforms and software to calibrate Measurement and Test Equipment.

Perform manual calibration procedures on Measurement and Test Equipment.

Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques.

Recommend corrective actions resulting in solutions that are cost effective and enhance the process.

Use software skills and/or technical ability to fix, enhance or develop calibration procedures.

Ensure that all changes are approved and documented appropriately.

Take ownership of commitments and deliver on them.

Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision making processes.

Maintain high workmanship standards and deliver on commitments.

Provide consistent, solid contribution to team and service center delivery goals.

Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly.

Requirements:

This position requires a 2 year technical degree or equivalent training/certification.

Requires a minimum of 5 years directly related experience in calibration, with typically 7 to 10 years of experience.

Solid working knowledge of Windows, MS Excel, MS Word and Outlook

Maintain a positive attitude and provide constructive dialogue with respect to business strategies, direction and policies.

Understand the service business and remains flexible to changing business needs.

Communicate effectively with internal and external customers.

Initiate customer interaction when appropriate.

Resolve technical problems and provide advice on set-up, applications and issues related to compatibility.

Escalate issues when necessary and maintains ownership through resolution.

This is done verbally or via written correspondence.

Learn new, emerging technologies rapidly.

Quickly become proficient in calibration support and adjustment as new products are introduced.

Takes initiative and seeks to expand overall education/experience level

Employee Benefits:

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

Four options of medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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