Operations Implementation Specialist (Hybrid)

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Job description

Job Description

Under the general direction of the Manager, participates in change initiatives and projects that impact System Operators and provides implementation support to ensure operational preparedness and readiness. Responsibilities may include requirements documentation and analysis, user interface design feedback and review, user acceptance criteria and testing, procedure review and maintenance.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Participates in a wide variety of change initiatives that impact Operations, including PMO related projects, standards changes or business process changes. Applies knowledge of System Operations to assess impacts on processes, job tasks, procedures, technology systems, and Business Practice Manuals (BPMs). Project engagement responsibilities include user requirements, user acceptance testing, and updating documentation.

Supports the change management process. Acts as a liaison between IT and Operations to coordinate and communicate a wide variety of change initiatives that have operational impacts. This includes IT hardware projects, off-the-shelf software applications, and technology upgrades. Applies knowledge of System Operations to assess impacts on daily schedules, system conditions, and resources. Gathers and communicates updates from the change management review to the floor and ensures all changes are being communicated and coordinated.

Works with business units to support operational procedure development and to ensure System Operations usability and compliance with regulatory requirements. Facilitates periodic procedure review processes and works with the appropriate content owners and end users. Responsible for tracking feedback, changes, comments and approvals as well as updating and maintaining the internal operating procedures web site and databases. Ensures updates are accurate and timely especially for public postings to Corporate Communications. Develops new procedures based on area of responsibility and incorporates them into the standard maintenance process.

Participates in process improvement activities to improve department and cross functional processes.

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