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Product Manager

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Expert In Recruitment Solutions

2024-10-03 13:43:53

Job location Glendale, California, United States

Job type: fulltime

Job industry: Other

Job description

" Responsible for supporting business stakeholders, including relationship management, answering support questions, light troubleshooting of potential issues, and performing user trainings

" Guiding the day-to-day activities of a team of remote business analysts supporting multiple systems across different disciplines

" Participate in larger organizational Product Operations initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture

" Own communication to product end users, including feature release notes, project-specific updates, and other general announcements

" Create internal and customer-facing root cause analysis reports for critical outage incidents

" Be a platform expert that can perform an analysis on customer requests, identify and documenting patterns and trends to share with Product and Engineering teams for potential system improvements

" Provide periodic updates/presentations on metrics and initiatives to leadership and business partners.

" Perform any other duties needed to help achieve Business Objectives for the Product Operations team

Basic Qualifications Requirements and skills

" Minimum 2-3 years of experience in a professional role, preferably supporting clients in a technology/product environment

" Experience working within a defect management process, providing a link between Product/Engineering and end users

" Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders, as well as an ability to distill technical information accurately, and convey it (verbally and/or written) to business partners and internal technology teams

" Experience with a variety of systems within Enterprise Platforms, including Content, Asset, and Metadata Management, as well as Content Distribution

" Experience crafting a range of documents, from documentation/operational guides to formal announcements/release notes

" Energetic self-starter with a technical aptitude and a logical approach to problem solving

" Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners

" Demonstrate determination in finding solutions to complex puzzles

" Enthusiastic about helping people, solving problems, and championing products

" Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities

Required Education BS

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