ASSOCIATE INSIDE SALES REPRESENTATIVE

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Job description

Founded in the golden age of American industry in 1957, CHC has steadily positioned itself as a forerunner in the hydronic and HVAC solutions sector. With over six decades of persistent innovation and customer-focused evolution, CHC proudly stands as an emblem of industry excellence and reliability.

Our Legacy:

At CHC, we delve deeply into the intricate world of hydronics and HVAC equipment, steering innovation with every component we sell. We began as a small start-up with big ambitions, and through undeterred dedication, we emerged as industry leaders. Our long-standing presence in the market is not merely a testament to our robust products and services but also to the enduring relationships we have forged over the years with our clients, suppliers, and employees.

100% ESOP - A Testament to Our Commitment:

Our most defining moment came when we embraced an Employee Stock Ownership Plan (ESOP), making us a 100% employee-owned company. This transformative move exemplifies our unwavering belief in our workforce's potential and dedication. Ownership at CHC isn't just a title; it's the embodiment of true family values and teamwork. Each employee-owner remains a vital piece of our company's expansive mosaic, ensuring that every decision and effort translates into our collective success.

Family Values - Our Ethos:

CHC operates like a tightly-knit family, where each member's contribution is valued and nurtured. Our family values include trust, respect, and an inclusive approach to innovation and business growth. We believe that our strength lies in not just our advanced technologies or our industry prowess but also in the way we treat our people. At CHC, you're not a number you're a cherished member of an ever-growing family.

Join Our CHC Family:

In a world that places immense value on individual progression, CHC invites you to be part of something more meaningful a community where you can thrive both professionally and personally. As we continue to carve out new milestones and shatter benchmarks, we extend a warm invitation to professionals who yearn for a workplace that feels like home.

Our Vision:

We envision a future where every building breathes efficiently because of our hydronic and HVAC solutions and where our ESOP family of employee-owners continues to flourish. Driven by a shared purpose and a set of common values, we look forward to welcoming new members into our fold who resonate with our ethos of integrity, excellence, and familial comfort.

Embrace a career with CHC where doors aren't just an entryway to the office but a gateway to a lifetime of opportunities and a workplace that reverberates with the warmth of family. Your journey with CHC isn't just about work it's about building a legacy, being a part of history, and above all, finding a place where you belong.

Join us at CHC, and let's pave the path to a future brimming with possibilities, together.

Job Summary:
We are seeking a motivated and driven Associate Inside Sales Representative to join our sales team. In this role, you will be responsible for helping the customers to understand their needs, provide solutions and ensure a smooth sales process As an Associate Inside Sales Representative, you will play a crucial role in driving revenue growth by building strong relationships with potential customers and providing exceptional customer service.

Essential Functions

• Provide great customer service and exhibit quality salesmanship.
• Possess comprehensive knowledge of the inventory and catalog in order to best represent the company and to further advance sales.
• Accurately provide inventory information, order entry/status, changes in delivery schedules, and pricing & quotations to customers and outside sales.
• Discuss special pricing situations with sales engineers or supervisors.
• Attend to rush orders within 24 hours.
• Prepare, write-up, enter, and process orders accurately and in a timely manner. This includes providing pricing and quotations per company procedures.
• Ensure pre-lien information is received on contractor ordered material.
• Process returns.
• Assist with Requests for Service (RFS).
• Perform Competitive Quotation Memos (CQM) with assistance when required.
• Perform pump selections on Xylem's ESP Rep with supervision.
• Other duties as assigned.

Competencies

• Detail-oriented
• Customer service
• Salesmanship
• Phone handling

No Supervisory responsibilities or travel is required for this position.

Qualifications:

• - High school diploma or equivalent; Bachelor's degree in Business or related field is a plus
• - Proven experience in sales or customer service
• - Excellent communication and interpersonal skills
• - Ability to persuade and influence others
• - Strong negotiation and closing skills
• - Results-oriented with a track record of meeting or exceeding sales targets
• - Ability to work independently and as part of a team
• - Proficient in using CRM software and other sales tools
• - Knowledge of the industry and product/service offerings is desirable - Specifically Hydronics equipment.

Responsibilities:

• - Possess comprehensive knowledge of the inventory and catalog in order to best represent the company and further advance sales.
• - Build and maintain strong client relationships by providing exceptional customer service
• - Negotiate and close sales deals to achieve and exceed sales targets
• - Collaborate with the sales team to share best practices and contribute to team success
• - Stay up-to-date with industry trends and market dynamics
• - Maintain accurate records of sales activities, customer interactions, and deals closed
• - Continuously enhance product knowledge and sales skills through training and self-development

Requirements:

• - Proven ability to meet or exceed sales targets
• - Strong phone presence and persuasive skills
• - Excellent verbal and written communication skills
• - Ability to multitask, prioritize, and manage time effectively
• - Results-driven with a strong work ethic
• - Ability to adapt and respond to a fast-paced, changing environment

We offer a competitive salary, and benefits package to attract top talent. Join our dynamic sales team and take your career to new heights as an Associate Inside Sales Representative. Apply now!

EEO Statement

CHC's policy is to provide equal employment opportunity to all applicants and employees. CHC does not discriminate based on pregnancy, childbirth or related medical conditions, race, religious, creed, color, gender, national origin, or ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, or any other basis protected by federal, state, or local law, ordinance, or regulation. This EEO policy applies throughout our operations including recruitment, hiring, terminations, training, promotion, transfers, compensation, and benefits. The Human Resources Department should be contacted immediately if an individual believes that he/she has experienced discrimination. CHC will not retaliate or allow retaliation against anyone who files a complaint or assists in the investigation of an administrative charge alleging discrimination. Note: You may request a copy of your job description from your manager or the Human Resources Department.

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