Business Central Practice Manager

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Job description

Overview:
Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Business Central Practice Manager

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Business Central (BC) Practice Manager is responsible for ensuring the overall success of the Business Central Practice by actively managing practice forecasts, guiding the delivery of services, enhancing sales engineering tactics, and coordinating comprehensive team efforts, including both on-shore and Global Delivery resources. Integral to this role is the strategic management of the project pipeline, safeguarding the practice's sustained growth and market position.

Duties and Responsibilities

Strategize and oversee the comprehensive operations of the Dynamics BC consulting services, ensuring team growth, high utilization, and excellence in delivery across services and projects

Coordinate and integrate the activities of on-shore and Global Delivery teams, promoting synergistic operations, efficient resource allocation, and consistent service delivery standards

Drive the expansion and refinement of BC consulting services and offerings, identifying opportunities for innovation and maintaining competitive market positioning

Lead the development and implementation of dynamic BC marketing strategies, contributing to the practice's market presence and recognition as an authority in the field

Undertake various high-impact initiatives as required by organizational leadership, aligning with the broader strategic goals and vision of the practice

Spearhead business development efforts, identifying new client opportunities, engaging in solution engineering, and crafting compelling, value-driven proposals

Establish and nurture strategic client partnerships, providing consultative guidance on technology investments, service enhancements, and business solution evolutions

Command the pre-sales process, demonstrating deep product knowledge, analytical problem-solving, and client-focused solution presentation

Construct and negotiate detailed implementation proposals, including comprehensive statements of work, cost estimates, and project budgets, ensuring alignment with both client objectives and practice capabilities

Provide exemplary leadership in the management of client projects, ensuring organized, efficient, and communicative processes from initial planning through to successful delivery

Analyze complex business requirements, translating these into functional specifications and process recommendations, ensuring clarity and actionable insights for both clients and consulting teams

Conduct thorough gap analyses, guiding clients through informed decision-making processes regarding custom requirements and Dynamics BC capabilities

Monitor and manage financial aspects within the practice, including adherence to individual and team budgets, scope of work, and overall financial performance

Lead impactful client meetings and strategy sessions, driving meaningful conversations, fostering decision-making, and ensuring client satisfaction through consultative expertise.

This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

Bachelor's degree in Accounting, Business MIS or related field from an accredited college or university. Master's degree preferred

Certification in Dynamics BC or NAV is highly desired

Experience

Customarily has at least 10 years of experience implementing and/or using Dynamics NAV or Dynamics Business Central (or similar ERP software) in one or more of the following areas: Accounting & Finance (including Project Accounting), Supply Chain Management, Inventory Management, Production Control (Process), Manufacturing, Warehouse, Master Planning or Transportation Management

Customarily has at least 5 years of experience as a Practice Lead/Director managing global team

Customarily has at least 3 years of mentorship/leadership experience

Skills/Attributes

Synoptek core DNA behaviors:Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses

OwnIT: Shows integrity, innovation, and accountability in completing daily assignments

Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals

Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment

Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative

Working Conditions

We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.

Salary Range

The following information is required by the California Equal Pay Transparency Act and applies only to individuals working in the state of California. The anticipated starting pay range for Irvine, California applicants for this role is $(phone number removed) - (phone number removed), with a median of $(phone number removed). Actual compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role.

The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range for Denver, Colorado applicants for this role is $(phone number removed) - $(phone number removed), with a median of $(phone number removed). Actual compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role.

The following information is required by the Illinois Equal Pay Transparency Act and applies only to individuals working in the state of Illinois. The anticipated starting pay range for Chicago, Illinois applicants for this role is $(phone number removed) - (phone number removed) with a median of $(phone number removed). Actual compensation is impacted by a number of factors including, but not limited to, skill set, level of experience, specific work locations and any potential licenses and certifications required for that role.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

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