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Desktop Support Technician

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Resource Informatics Group

2024-10-01 10:45:56

Job location Irvine, California, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Role- Desktop Support Technician

Location- Irvine, CA / Palo Alto, CA

Duration- Long Term

JOB DESCRIPTION

Responsibilities: -

Experience with Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools

Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.

Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives

Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

Ability to coordinate and communicate at all levels within the organization

Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs

Tech Savvy - Ability and passion for learning new technology and tools

Passion for Customer Support

A drive to help end-users get what they need to do their jobs the best they can.

-A sense of satisfaction from assisting the end-users in getting what they need on time

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