Field Service Coordinator - North America, Eastern Region

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Job description

Company Overview:
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview:
Summary/Objective

The Aftermarket Services Field Service Coordinator is primarily responsible for coordinating Field Service Team logistics and operations.

Responsibilities:
Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serve as the initial point of contact for all field service related inquiries.

Dispatch service requests to the appropriate Field Service Engineer(FSE).

Quote, schedule, and invoice all field service activities through Field Service Salesforce system (FSL).

Responsible for all basic administrative functions for the FSL. Ensure account maintenance, inventory, and dispatch console are up to date.

Keep work orders, cases, and assets up to date.

Close and invoice work orders efficiently.

Ensure correct parts and tools are onsite for field service visits.

Communicate directly with customers, updating them on the status of orders and visits.

Interact with regional Field Service Manager and Customer Centers within the region to ensure all the information in FSL is up to date.

Act as a primary administrator for transfer of information between the ERP and Salesforce systems.

Prepare and maintain business and training related reports.

Provide administrative support to the Field Service Manager, including answering calls, providing updates, and other assigned duties.

Qualifications:
Competencies

Advanced computer skills with high level of proficiency in Microsoft Office software, especially Excel, PowerPoint, and Visio (flowcharting).

Communication skills, including interpersonal, customer service, written, and oral

Analytical skills.

Problem-solving skills, identifying issues and trends as well as proposing and implementing solutions.

Organizational skills with ability to plan work and complete multiple tasks on time.

Results-oriented with a strong sense of urgency and an ability to work under pressure to meet deadlines.

Detail-oriented.

Self-motivation and initiative.

Ability to work independently with little supervision.

Customer service focus.

Good judgment.

Work Environment

Work primarily in an office environment.

Education

Minimum high school diploma.

Salesforce certification a plus.

Experience

5+ years of both Salesforce and customer service experience, preferably in an industrial equipment manufacturing environment

Physical Demands

Stand, walk, sit, talk, hear, type, and write.

Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.

Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.

Lift files and open desk drawers and filing cabinets.

Extended hours may be necessary as the workload dictates

Safety

Complete safety training requirements.

Participate in other safety training as directed by the Company or manager.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEOC Statement:
Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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