Field Training & Enablement Manager

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Job description

About Rivian:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary:
As a Field Training & Enablement Manager, you will play a key role in coaching and developing Sales & Operations teams to achieve top performance results and deliver an exceptional customer experience. Training Managers are instrumental in managing large programs, creating content and curriculum, and facilitating both onboarding and ongoing enablement. You will own new market launches for both Retail Stores and Delivery locations within your region and will work with trainers to facilitate onboarding and role-readiness validations. In addition, you will focus on coaching leaders to maximize engagement, performance, and enable the business to hit KPI's.

This role acts as a Rivian brand ambassador, working within the broader Commercial training team and alongside key business partners to identify, analyze, and execute training needs based on KPI's. Rivian is looking for someone who has broad business acumen within sales and delivery, is experienced with high-end customer service, understands team leadership within a multi-unit Retail store environment, inside sales and can effectively coach, influence and advise stakeholders.

Responsibilities:
Own all training needs within your region from content development to facilitation, New Store Openings, and anything in between

Partner closely with leadership to analyze the health of the business, team performance and KPIs in order to provide recommendations and deliver appropriate training solutions

Deliver training across a variety of environments, both remote learning as well as in person, while adjusting facilitation style for various types of audiences from junior to senior levels

Execute best in class training methods, tactics and approaches that effectively validate learning

Support development and own the implementation of an on-going training strategy designed to promote continual learning and development

Provide side-by-side feedback and coaching for Managers across Sales and Operations organizations

Clearly communicate organizational updates and information to the team with an understanding of what is relevant and important to their business

Design and administer post-training surveys and validations to evaluate effectiveness of training and readiness of employees

Collaborate with stakeholders, the training team, and subject matter experts to develop, maintain and promote continuous improvement of all Sales and Commercial training programs & ongoing enablement

Program manage last multi-facilitated enablement needs with impeccable project management skills, organization, communication, etc.

Create Rise courses and corresponding enablement resources, decks, one-pagers, etc.

Support the onboarding of new Sales & Customer Engagement members across Spaces, CEC, and Events

Establish clear goals and objectives for market visits - communicate these objectives to Managers and stakeholders

Ability to work closely with stakeholders to advise on operational and training gaps as well as propose solutions and implementation plans to address identified gaps

Qualifications:
Ability to work in a face-paced environment with a high propensity of change and you thrive in environments with ambiguity

Bachelor's Degree or equivalent experience required, 7-10+ years' experience within a multi-unit retail, inside sales, and/or customer service environment

Experience with training, facilitation and content development in a customer service or sales support environment

Experience directly managing teams and coaching team members across various levels and tenure

Superior written, verbal, and interpersonal communication with an upbeat, positive and professional attitude

Ability to speak comfortably and confidently publicly

Ability to work independently, be self-directed, and collaborate seamlessly on global and virtual teams in different time zones

Experience in team leadership with minimum of at least one direct report

Ability to travel up to 75% of the time

User experience with both Mac OS X and Windows operating systems, proficiency in Microsoft Office, Pages, and Keynote programs a plus

Experience within the technology, automotive and/or electric vehicle environment a plus

Pay Disclosure:
Salary Range/Hourly Rate for California Based Applicants: 137,800 - 172,200 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:
Equal OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .

Candidate Data PrivacyRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

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