Sr. Program Manager, Sales Operations

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Job description

About Rivian:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary:
As the Senior Program Manager, Sales Operations you will lead the charge in creating and implementing programs, processes, and systems in response to big ideas, complex business challenges, and the evolving needs of the Sales organization.

You will be one Rivian's key builders in this department, creating programs that adapt to each project's specific needs, ranging from rapid deployments to detailed and finely tuned. You will develop effective problem-solving relationships across the organization, collaborating closely with supporting partners and communicating effectively at all levels, including senior leadership is crucial.

You thrive on tackling new challenges and establishing organizational frameworks amidst uncertainty. You will approach complex problems with enthusiasm and a spirit of collaboration, ensuring clear communication of progress, requirements, and standards.

Responsibilities:
Anticipate business needs, react rapidly, and create effective frameworks that organize Rivian's response

Document procedures, policies, timelines, and create SOPs that provide a source of truth for team members

Effectively communicate program timelines, progress, and challenges to a broad audience, including senior and executive leadership

Create an environment of collaboration and capture, prioritize, align, and launch programs and initiatives

Identify and mitigate risks associated with programs; offer proactive solutions to potential challenges

Establish a constructive feedback loop between the sales team and stakeholders to enhance continuous improvement and program effectiveness

Facilitate meetings and project workstreams to collect requirements and updates to drive progress

Engage field stakeholders and program counterparts to harmonize operations whenever necessary

Steer development of internal tools, including Salesforce

Collaborate closely with Analytics teams to develop dashboards and other visualization tools to facilitate business management

Qualifications:
3+ years of experience with Sales Programs

Salesforce experience required

Deep knowledge of customer pipeline and workforce management

Expert at process development in fast-paced, ambiguous environments

Strong communicator across all levels, including Field Sales, partners, and executives

Proven ability to manage multiple complex projects concurrently

Bachelor's Degree required

PMP Certification preferred

Ability and willingness to travel up to 20%

Pay Disclosure:
Salary Range/Hourly Rate for California Based Applicants: $98,500 to $123,100 (actual compensation will be determined based on experience, location, and other factors permitted by law)

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. "

Company Statements:
Equal OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .

Candidate Data PrivacyRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

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