Onsite Community Lifestyle Director (LJCA)

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Job description

Overview:
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview: Walters Management Company and RealManage are now one company.

RealManage / Walters is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Walters also serves nationally recognized developer/builder clients.

As one of the largest ( out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Walters offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Walters is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better never staying the same. At RealManage / Walters, we are always getting better.

Responsibilities:
Facility Management

Hire and manage facility staff; maintain staff schedules

Manage ongoing staff training

Manage maintenance of facility by working with vendors, reporting problems, and monitoring work orders

Review, process and manage all requests to reserve the recreation room/patio

Obtain bids for improvements or repairs to facility when necessary

Respond to alarm calls or emergencies involving the onsite property

Maintain petty cash/debit card accounts for ordering of supplies

Weekly inspection of all facilities and parks

Maintain key FOB entry system and distribution of keys as necessary

Maintain RV lot log, applications and waiting list

Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board's attention

Event Planning

Plan special community-wide events through the year

Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.

Provide sound feedback to the Board on what events work and those that don't

Provide creative suggestions to the Board for new events

Communication

Write monthly newsletter

Write and upload articles and update content for community website

Maintain community calendars

Provide regular email updates and written communication with residents

Homeowner Interaction

Provide support for community clubs & organizations

Respond to homeowner requests/questions

Interact with management office on any service requests or inquiries received from the homeowners

General Management/Association Support

Attend HOA meetings and provide oral or written reports to Board of Directors

Manage registered users on community website

Manage homeowner content (message boards) on community website

Upload documents, files and photos to community website

In addition, the onsite director should .

Have a flexible schedule to work evening and weekends when necessary

Be able to lift and carry boxes with event supplies

Have strong communication skills (oral and written)

Have good computer skills

Work with little supervision

Maintain good problem solving skills

Qualifications:
Qualifications:

Minimum three (3) strong onsite HOA management experience

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Must have valid drivers license

Pay and Benefits:

$68,000 to $72,000, depending on education and experience.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

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