Front Desk Agent

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Job description

We are hiring for a Front Desk Agent in the area of Lebec, CA. The ideal candidate will possess great communication skills, have excellent customer service skills, as well as problem-solving and conflict resolutions skills.

Pay Rate: $18.00/HR

Part Time 30-40 hours a week

Must have open availability

Essential Job Skills:

Must be able to work independently and with minimal supervision.

Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in high paced environment.

Must be Bilingual

ESSENTIAL JOB FUNCTIONS:

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

Handles confidential information, including guest records, with a high degree of integrity

Promptly and effectively deals with guest requests and complaints

Responsible for cash drawer contents and transactions during shift

Ensures the common area/lobby is clean

Process all payment types such as room charges, cash, debit, or credit.

Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track the readiness of rooms for check-in.

Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

All other duties as assigned

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