Electrical Sales and Service Manager

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Job description

Overview:
Service Champions NorCal is hiring for an Electrical Sales and Service Manager for our Electrical Service Center based in Livermore, CA. We've been recognized as a San Francisco Bay Area Top Workplace every year since 2016! At Service Champions, we believe in putting people first. Our commitment to our clients is to provide exceptional service, living up to our "Trustworthy, On Time, and Worry-Free" brand promise. Our founder, Kevin Comerford, is passionate about fostering a supportive environment that allows our team members to grow and excel.

The successful candidate will oversee sales operations, manage demand service calls and have great attention to detail, have exceptional multi-tasking skills, be organized, and be able to perform in a fast-paced environment. This role requires strong leadership, excellent communication skills and a deep understanding of electrical products and service. This is a full-time, salaried, exempt, at-will position, with additional earning potential.

What's In It For You?

- $85,000 - $100,00 per year, plus bonus opportunity

- Earn up to 3 weeks of vacation based on your tenure

- Paid Time Off for Birthdays

- Comprehensive Health, Vision, and Dental Plans for you and your family

- 401k Retirement Plan with up to 30% company match after 1 year

- Life and Accident Insurance

- Flexible Spending Account (FSA) & Employee Assistance Program (EAP) Options

- Referral Bonuses and Employee Discount Programs

- Ongoing Professional Development & Life Skills Courses

- EPA and NATE Certification Training and Testing

- Company-Provided Uniforms, Laundering Services, and Work Boot Allowance

- Tools, Equipment, Company Vehicle, and Gas Card Provided

Responsibilities:
PRIMARY RESPONSIBILITIES:

Develop and implement sales strategies to achieve company targets. Identify new marketing opportunities and work with other departments to ensure alignment on sales, initiatives and client needs.

Monitor sales performance and provide coaching to the sales team.

Drive selection, adoption and training of new products that allow us to better serve our clients and increase revenue.

Assist in ensuring that the right tech is set up with the right call for success in the client's home.

Drive the service team to generate sales leads on service calls.

Ensure that a "WOW" service is delivered on every call.

Address client inquiries, complaints, and feedback promptly and effectively.

Implement service improvements based on client feedback and company needs.

Partner with the recruiting team to recruit, train and mentor new sales and service team members to grow the department.

Foster a positive team environment focused on collaboration and results.

Conduct performance reviews and evaluations and provide constructive feedback.

Analyze sales data and customer feedback to identify trends and areas for improvement.

Increase client loyalty; participate in trade shows, industry events, and networking opportunities to promote the companies offering.

Operate with a safety-first mindset, ensuring all team members are working and driving safely.

All other duties and responsibilities as assigned by your supervisor/manager.

Qualifications:
ROLE REQUIREMENTS:

3 to 5 years residential electrical manager experience in sales and service management.

Strong Leadership and team management skills.

Strong knowledge of residential electrical products and services.

Ability to handle physical workload (lift, carry, push, pull) up to 75 lbs.

Ability to drive a company vehicle, sit, stand, kneel, crawl, climb ladders for long periods of time.

Strong communication, negotiation, and interpersonal abilities.

Focused on quality and results driven.

Keen ability to work accurately, efficiently, and manage multiple tasks.

Knowledgeable and skilled in safety.

Committed adherence to the company's core values and core purpose.

Comfortable on a computer.

Reliable and punctual.

Excellent oral and written communication and interpersonal skills.

Ability to fluently speak, read, write in the English language.

Excel within a team environment and willing to support all areas of the business.

Valid driver's license, with 5+ years of driving experience.

A criminal background check and drug test will be run after receiving a conditional job offer.

ESSENTIAL JOB FUNCTIONS REQUIREMENTS:

Mental and Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the American with Disabilities Act (ADA). This job description is subject to change and does not restrict management from assigning or reassigning duties and responsibilities to this job at any time.

Physical Demands: While performing the duties of this job, the person is frequently required to move about office, warehouse and client's homes. You will also frequently be required to sit and stand at a desk for long periods of time.

Mental Demands: Must be able to perceive and distinguish emotions as well as deal with adversarial confrontations. Requires an ability to concentrate and prioritize multiple tasks at once. Conscious attention to detail is required to safely perform tasks.

Work Environment: Frequently requires exposure to outdoor weather conditions and other hazards such as electrical shock, sharp objects, poisonous animals, etc. This job requires the use of personal protective equipment (PPE) as directed by company policy.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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