Academic Service Manager

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Job description

The Academic Service Manager is integral to the success of Tutor Me Education by implementing and coordinating on-site tutoring programs for thousands of students, tracking student progress, and providing quality customer service to school districts. The Academic Service Manager must be highly organized, prompt, communicative, and efficient. The ideal candidate should feel at ease commuting daily to a different school location within Los Angeles and possess a thorough grasp of K-12 teaching methodologies.

Service Delivery

Ensure the effective delivery of outstanding academic services to students and their families

Ensure success of our tutor team through on-site training, coaching, and professional development

Ensure delivery of programs and initiatives for our students and school district partners

Manage class schedules in order to effectively staff sessions and meet company efficiency and usage targets

Monitor student academic progress on both individual and groupwide scale

Conduct conferences with stakeholders to review progress, adjust academic plans, and renew enrollments

Foster an environment of open communication with students and parents to ensure positive and effective conflict resolution

Handle other tasks as-needed to ensure high-quality services are delivered

Administration

Actively support and oversee Tutor Me Education Regional Operations through timely submission of reports, diligent note-taking, and efficient task prioritization

Operate seamlessly in a remote-first management environment

Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and logging detailed notes of communications with schools, tutors, and staff

Ensure time management in compliance with company and regulatory requirements

Big-Picture

Maintain Tutor Me Education operational excellence standards including personnel, financial, and academic standards

Help ensure flawless execution of programs and initiatives

Tutor Me Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. All qualified individuals are encouraged to apply and will receive consideration for employment without regard to such characteristics. We are dedicated to fostering a workplace that values and promotes diversity, equity, and inclusion.

Requirements

Requirements

You meet the minimal qualifications if you have:

Able to commute to different schools throughout Los Angeles on a daily basis

A Bachelor's Degree

2-3 years' progressive career growth

Experience working in a virtual operations, especially with large teams

Proficiency in Microsoft Office and Google applications

History of maintaining organized records, well-documented and prompt communications, and diligent notes

You are an ideal candidate if you are:

Organized

Effective and efficient time management, planning, and prioritization

Ability to organize and manage multiple responsibilities with concise records of completed tasks

Ability to prioritize and focus on key objectives, which may change from month to month depending on school year cycle

Ability to work autonomously and independently without extensive oversight while tracking and completing both short- and long-term projects

Communicative

Prompt and clear communications in virtual and in-person environments

Ability to follow communication templates effectively

Proficient in using all communication media including phone calls, text messages, extensive emails, and video meetings via Google Meet and Zoom, among others

Personable

Professional and approachable demeanor to allow for school rapport-building

Ability to build engagement and trust in virtual relationships, whether with customers or with team members

Ability to build, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)

Enjoy building relationships with stakeholders of all types

Agile Learner

Able to adapt approach and demeanor to fit the situational context and handle ambiguity

Able to acquire new skills as required, and take direction and feedback in a professional and constructive manner in order to focus on continuous improvement

Comfortable working in an environment focused on continuous learning and ongoing cycles of improvement

Dedicated to meeting the expectations and requirements of internal and external customers in the ever-changing landscape that is post-pandemic education services

Benefits

PTO

Performance Bonus

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