Accounts Receivable Supervisor

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Job description

Job Description

Manage the AR team, developing internal processes within the department to ensure adequate collection efforts.

Oversee the overall aging of the customer including the prompt collection of invoice and deduction balances.

Manage the performance of AR Specialists and AR Analysts, providing constructive feedback and growth opportunities to build knowledge, skills, and abilities

Monitor, streamline, & refine processes to ensure optimal performance and recommend & automate solutions

Work with the Senior AR Manager to analyze process innovation, driving loss elimination across AR.

File claims and coordinate with sales team and customers to identify and validate bill-backs and deductions.

Research, identify, and resolve any escalated issues concerning high exposure accounts

Research and resolve a variety of routine internal and external inquiries concerning account status and communicating the resolution of discrepancies to appropriate stake holders.

Track payment plans and raise concerns with the credit team.

Interface with customer service, sales, and senior level management in communicating and resolving issues.

Audit and review AR team daily payment application to invoices, credit, and debit memo.

Develop and execute action plans for delinquent accounts.

Maintain correspondence with customer and ensure proper reconciliation between WPA and the customers aging.

Research and analyze customer deductions to measure the effectiveness of AR Operations.

Create detailed reports and present findings to Senior AR Manager and AVP of Accounting on the status of accounts receivable, including aged invoices, deductions, and the collections efforts made by the AR team.

Develop and implement streamlined processes and automated solutions to manual work and errors.

Own crop year end and calendar year end audit packages.

Perform adhoc research and reporting projects as needed by the Senior AR Manager and AVP Accounting.

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