Please scroll down, To apply

IT Technician

hiring now

Dreamscape Learn

2024-11-05 18:44:25

Job location Los Angeles, California, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Dreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking an IT help desk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs.

Responsibilities

Handle Tier 1 help desk escalations through our ticketing system

Follow up on outstanding requests and ensure timely resolution

Create accounts and configure hardware as part of on-boarding process

Document procedures and changes on an internal intranet

Support audio and video equipment in conference rooms

Manage and monitor internal assets to ensure accurate inventory records

Support employee tool licensing and provisioning for Microsoft Online and other employee tools

Work with 3rd Party support for projects and escalations

Manage tasks through Zendesk

Other duties may be added and/or assigned as needed

Requirements

Windows 10, 11, Mac OS X

Office 365

Printers, scanners, computer peripherals

Mobile devices (iOS, Android)

Working in a task-ticket, help-desk environment

Strong customer service and troubleshooting skills

Ability to communicate technical information, both verbal and written, to a wide range of end-users

2-3 years+ experience working in a Windows/Mac environment

Experience working on Linux servers (Ubuntu) via CLI a plus

An associate degree or bachelor's degree is preferred, not required

Previous experience working in a SOC environment is a plus

Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk experience

Benefits

Compensation $70,000 - $80,000 per annum (DOE)

Health/ dental/ vision insurance

Employee Assistance Program

Unlimited PTO

Perks at work

Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.

Inform a friend!

<!– job description page –>
Top