Receptionist

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Job description

Description:

USC HOTEL FRONT DESK RECEPTIONIST

Purchase Order Information (We will need the PO before the candidate can start on assignment)

" Has the PO already been approved? Yes

" If so, what is the PO or Cost number: PO-(phone number removed)

" Is your PO grant or gift funded? No

" Will the PO be tied to multiple resources? Yes

Assignment Information

" Campus or Medical Enterprise: UPC USC Hotel

" USC Address where the work is being performed? USC Hotel 3540 S Figueroa Street Los Angeles CA. 90007

" Will this position be onsite/remote/hybrid? Onsite

" Job Title: Front Desk Agent

" Number of needs: 1

" Target start date: (ASAP)

" Duration of Assignment: 3-4 months-TEMP TO PERM FOR RIGHT FIT

" Work hours: 40/Week- MUST HAVE OPEN AVAILABILITY TO INCLUDE WEEKENDS

" Dress code: Business Attire (black slacks, Blazer, white long-sleeve)

" Parking: On own through USC Transportation or Street Parking

" Job Description: As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service.

o Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible.

o Coordinate requests for maintenance and repair and maintain guests' room key storage. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).

o Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility. Use proper telephone etiquette. Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures.

Campus - Non-Clinical Onboarding (CAN START PENDING CRIMINAL IF DRIVING OR HANDLING CASH IS NOT INVOLVED)

" CORE

" Background

" Social Security Trace

" 7 year worked and lived found by SSN

" County Criminal F&M - 7 year

" Federal Criminal - 7 year

" Widescreen Plus National Criminal Search

" National Sex Offender Registry

" Application

" Temporary Work Agreement

" Harassment & Discrimination Pamphlet

" ON CAMPUS

" COVID VACCINATION REQUIREMENTS: Not required however strongly recommended. Masks Optional.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

Working Job Title

Hotel Front Desk Receptionist

Markup Category

Admin/Clerical

Shift Details/Expected Working Days and Hours

SEE JD

Dress Code/Special Attire

SEE JD

Does this position require driving?

No

Will resource have direct patient contact?

No

HIPAA training required?

No

Nearest Parking Location

SEE JD

Will job responsibilities include working directly with minors?

No

Does the position allow for the worker to be virtual/remote?

No

Shore Options Available for this Position

Onshore Only

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