Studio Manager, Los Angeles - SoulCycle

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Job description

Job Description

SoulCycle is seeking a Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with a strong business acumen and have the ability to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, is strategic, and is responsible for and the ultimate owner of the success and health of your business.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

INTERPERSONAL SAVVY

Foster the SoulCycle Community and Culture in your studio

Set the weather in your studio so your team loves to come to work

Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values

Build and foster relationships in your studio, with your instructors and local community

Acknowledge your teams wins and show gratitude

BUSINESS ACUMEN

Develop holistic business plans that encompass ridership and retail goals

Analyze and manage studio profit and loss statements

Identify and execute opportunities with corporate partnerships and community impact

Ensure that all company-wide initiatives are executed in your studio

Develop and execute new rider acquisition and retention plans alongside marketing partner

BUILDING EFFECTIVE TEAMS

Proactively address your studio's hiring needs by identifying your team's strengths and areas of opportunity

Provide in the moment feedback and coaching to your team when necessary

Oversee the onboarding, training and development of all new ASMs and part-time hires

Continuously identify and develop high potential employees

Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met

LEARNING ON THE FLY

Be an expert on studio specific and company-wide operational procedures and policies

Seamlessly transition yourself, team, and studio to new ways of working and processes

Be open to, embrace and manage change within your studio and your team

CREATIVE PROBLEM SOLVING

Confidently manage conflict in high pressure situations

Demonstrate a solution oriented mindset and ability to execute within company standards in any situation

Proactively identify and address difficult situations

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