Support Coordinator

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Job description

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Job Description

JOB INFORMATION

Job Code: Q3900

Job Title: Support Coordinator

FLSA Status: Non-Exempt

Cost Center: Blank

JOB SUMMARY

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and

follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for

clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending

pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity.

The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team

in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and

referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments;

and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.

JOB QUALIFICATIONS:

Education

Req Pref Degree Field of Study Education Details

X High school or equivalent

Additional Education

Check here if experience may substitute for some of the above education and describe how.

Work Experience

Req Pref Work Experience Experience Level

X 1 year Experience in acute care or ambulatory care setting.

Entry level accepted.

Knowledge, Skills and Abilities

Req Pref Functional Skills

X Knowledge of medical terminology.

X Must have excellent communication skills, including the ability to speak, read and write English proficiently.

X Must be comfortable with computers.

X In depth knowledge of all insurance types.

X Familiarity with word processing, IDX, Cerner, PBAR and scheduling software.

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Licenses/Certifications

Req Pref Select Licenses/Certifications Enter Additional Licenses/Certifications

X Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire

and maintained by renewal before expiration date. (Required

within LA City only)

JOB ACCOUNTABILITIES

" Greets patients in a courteous and professional manner.

" Adheres to protect patient confidentiality.

" Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic

information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review,

provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.

" Schedules patient's evaluation in a timely manner while accommodating patient's needs. This includes but no limited to:

laboratories, diagnostic testing and consultations as needed.

" Schedules patient mandatory teaching classes.

" Understands the procedures for scheduling patients, and gives proper patient instructions.

" Notifies patient of upcoming appointments in a timely manner.

" Arranges patient clinic appointments as requested by the physician.

" Communicates all changes with patient and case information to all involved personnel.

" Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).

" Works with various hospital personnel to resolve issues and accommodate patient.

" Preps charts for clinic, selection committee, and tumor board (if applicable).

" Assists in clinic with clerical and scheduling needs.

" Assist in translation as needed (if applicable).

" Provides phone coverage as needed.

" Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.

" Ability to work independently and in a team setting to accomplish duties in a timely manner.

" Knowledge of proper chart format.

" Performs other duties as assigned.

Other Requirements

Essential: Emergency Response/Recovery Essential Mandated Reporter

In the event of an emergency, the employee

holding this position is required to "report to

duty in accordance with the university's

Emergency Operations Plan and/or the

employee's department's emergency response

and/or recovery plans. Familiarity with those

plans and regular training to implement those

plans is required. During or immediately

following an emergency, the employee will be

notified to assist in the emergency response

efforts, and mobilize other staff members if

needed.

A mandated reporter who in his or her professional

capacity has knowledge of, or reasonably suspects

a person who is under the age of 18 years, elderly,

or a dependent adult has been the victim of abuse

or neglect must report the suspected incident.

The reporter must contact a designated agency

immediately or as soon as practically possible by

telephone or in writing within 36 hours. By virtue

of the associated job duties, this position qualifies

as a mandated reporter as required by state law

and USC's policy at:

(url removed)

Physical Requirements

Physical Requirements N/A Rarely Occasionally Frequently Constantly

Balance X

Bend X

Climb X

Crawl X

Feel: Perceiving attributes of

objects, such as size, shape,

X

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Physical Requirements

Physical Requirements N/A Rarely Occasionally Frequently Constantly

temperature by touching of skin,

particularly that of fingertips.

Fine manipulation and

flexion/extension and pinching:

right, left, or both hands

X

Hear X

Use a keyboard/mouse X

Kneel/Squat X

Machinery: Heavy Machinery, hand

tools, high voltage equipment

X

Power grasping: right, left, or both

hands

X

Reach (above shoulder) X

Reach (below shoulder) X

Repetitive motion X

Simple grasping: right, left, or both

hands

X

Sit X

Communicate effectively (typically

through speaking)

X

Stand X

Travel (including local travel) X

Twist, turn or tilt: neck, waist X

Walk X

Produce written product X

Unassisted

Weight

Carry Light (0 - 24 lbs.)

Lift Light (0 - 24 lbs.)

Pull Light (0 - 24 lbs.)

Push Light (0 - 24 lbs.)

Visual Acuity Requirements

The worker is required to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a

computer terminal; and/or extensive reading. Though these tasks are typically performed via close, visual acuity,

reasonable accommodations would allow an employee with a disability to accomplish the same task without using vision.

The worker is required to perform an activity that typically requires close visual acuity, such as visual inspection involving

small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or

assembly or fabrication parts at distances close to the eyes.

The worker is required to have close visual acuity to operate motor vehicles and/or heavy equipment.

The worker is required to have close visual acuity to determine the accuracy, neatness, and thoroughness of the work

assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures

(i.e., security guard, inspection, etc.)

Environmental Conditions

X Confined Space

Outdoor Exposure

Extreme temperatures

Vibrations

X Potentially hazardous materials/conditions

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Environmental Conditions

X Potential allergens/irritants

Noise Exposure

Access to Protected Health Information

No access to patient protected health information

X Access to general patient information (e.g. census lists, room lists)

X Access to patient clinical information and records (e.g. medical records)

X Access to patient financial information and records (e.g. billing records)

X Access to administrative information and records containing patient information

Treatment (need to access to provide direct clinical care)

Payment (need access to register, charge, bill and/or collect for services rendered to patients)

Operations (need access to perform duties in support of patient care and to maintain/administrate the hospital)

Other

Patient Populations Served

Age Specific Population:

Young Children: 2 to
Older children: 4 to
Adolescent: 14 to
Young Adult: 18 to
Middle Adult: 40 to
Older adult: 65 to
Geriatric: > 75 years

No direct patient contact under normal circumstances

Specialized Population:

Bariatric

Cystic Fibrosis

Transplant

Orthopedic

Surgical patients

Dialysis

Oncology

Other:

No direct patient contact under normal circumstances

Blood-borne Pathogen Exposure
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