Workday Customer Accounts Lead

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Job description

AMS Workday Customer Accounts Lead: Replacing contractor who is struggling with client facing role. Need an expert in Cust Accts, lots of hands on exp.

AMS Workday Customer Accounts Lead

Position Summary

Are you experienced in Workday Customer Account with a passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Workday Customer Accounts lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

Work you ll do/Responsibilities

This is a lead role in Workday Finance with a solid focus in Workday Customer Accounts, Customer Contracts, Revenue and Billing. A workday financials certified resource who has extensive experience in this area and can understand client requirements and be able to also offer options and/or workarounds if needed.

This role will be responsible for primarily working with the client who is over Customer Accounts. It is important that the individual understands requirements from the client, can openly discuss options and then configure/test/migrate to production. This individual will be expected to hold weekly meetings with the client to review open items, new issues, manage workload though the ServiceNow ticketing system, as well as be able to be a backup to the other team members on this client.

Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client s business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required Qualifications

Workday Financials Certified

2-3 Years having implemented Workday Customer Accounts

Prior AMS work

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Limited immigration sponsorship may be available

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

Workday Order to Cash Certified

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

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