Network Engineer - Menlo Park CA - BR

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Job description

Escalation point for Tier III support issues that are escalated from Tier I and II

Provide Infrastructure services in all areas needed: LAN, WAN, cloud environments, network security and network monitoring, configuration and troubleshooting

Working with our business and the engineering team to successfully implement secure LAN/WAN, wireless, and Data Center network solutions

LAN and Data Center Fabric routing and switching design, configuration and deployment in small to very large environments

WAN routing design, configuration and deployment in small to very large environments

Provide network engineering consulting services, including: assessment, design and implementation of secure network products/solutions

Apply vendor best practices to client environments under your management

Assist the design, development, implementation and ongoing management of client infrastructure and systems

Identify, diagnose, and resolve network problems including network connectivity, traffic utilization

Interface with third party vendors

Utilize exceptional interpersonal and customer service skills to improve and maintain client relationships

Campus LAN/WAN routing and switching solutions (Cisco is a must, Nexus strongly preferred)

Load balancing/Acceleration solutions (Citrix) a plus

Network Access Control, including Cisco Identity Services Engine (Client) implementation design, configuration, and deployment is a plus

RF design & Wireless LAN Surveys

RF Troubleshooting and tuning

Cisco WLAN (WLCs, Prime)

Provide after-hours coverage as part of an on-call rotation schedule and for client upgrades

Maintain, develop and grow client documentation

Assist with monthly reports, and recommendations for Managed Services Clients

Stay current with industry and technology news, trends and best practices

What we re looking for:

10+ years IT experience

Prefer at least CCNP-level (Cisco Certified Network Profession) & working knowledge

Bachelor's degree in a technical discipline, or equivalent work in an IT related field.

Excellent troubleshooting and analytical skills

Ability to prioritize and manage time effectively

Passionate about, and dedicated to the client experience

Excellent written and verbal communication skills

Outstanding attention to detail

Strong documentation skills

Communications (Written and Oral) - Communicates well. Writes clear, precise, well-organized documents.

Analysis Skills - Identifies significant problems and opportunities. Analyzes problems and people in depth.

Team Player - Reaches out to peers. Overcomes we-they. Leads peers to do what is best for company.

Ideal candidate will be teamwork-oriented, passionate about technology and possess an excellent work ethic and communication skills.

Any MSP or Professional Services experience would be beneficial

4+ years of networking experience, including configuring, analyzing & troubleshooting enterprise networks

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