Optical Receptionist

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Job description

Company Intro:
At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview:
The Optical Receptionist will be assisting the Clinic/Optical Manager/Director in every aspect of optical operations, including patient care and education.

Responsibilities:
Greets all patients with a smile and makes eye contact.

Acts as "Traffic Control" for optical to make sure patients are assisted in order of arrival. Determines patient needs and direct them to the appropriate optician.

Verifies Patient's insurance, address, phone, eye care history, eligibility, and makes changes as necessary.

Answers incoming phone calls. Provides friendly, accurate assistance to callers and takes messages as appropriate.

Assists patients when browsing for frame(s), if an optician is not available.

Pulls insurance authorizations for materials (frames, lenses, contacts)

Maintains a basic knowledge of products available and pricing

Demonstrate the ability to correctly adjust and repair patient frames.

Follows up with patients regarding orders with prior notifications but have yet to be picked up.

Accurately document all communications with patient by noting in patients file; including date and time along with a summary of the conversation.

Makes phone calls to ensure patients satisfaction.

Restocks supplies, frames and accessories as needed.

Accurately and timely completes all sales transaction. Performs daily cash procedures and close out.

Records cash, credit card, & checks on logs for daily deposits. Completes deposit slips and makes copies of all required items.

Performs all required scanning of paperwork into the correct drives no later than 9 am the following business day.

Records cash, credit card, & checks on logs for daily deposits. Completes deposit slips and makes copies of all required items.

Encourages a team-oriented environment and follows company guidelines and policies.

Participates in on-going continuing education.

Performs any and all duties as reasonably assigned.

Qualifications:
High School Diploma or GED. Some college preferred.

Minimum of 1+ years as receptionist

Benefits & Perks:
Your health, happiness and your future matters! At Vantage Eye Center, we offer medical and dental insurance, significant eye care discounts, PTO, opportunity for growth, and much more!

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