Director, Payer Partnerships

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Job description

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service - providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we're not stopping there - as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Director of Payer Partnerships, you'll lead the charge in forging and managing crucial relationships with U.S. health plans. Leverage your expertise to drive BetterHelp's growth through strategic contract negotiations and data-driven market insights while shaping the future of mental health care delivery.

What are we looking for?

We are looking for this candidate to possess experience in the healthcare sector, specifically within payer partnerships or similar B2B roles such as Client Success, Sales, Business Development, or Strategy. They should have a solid understanding of health plan and provider business models, coupled with experience engaging with clinicians who provide mental health and/or telehealth services.

What will you do?:

Own new business pursuits and long term management of U.S. health plan partnerships

Navigate contract strategy and renegotiations to optimize BetterHelp and payer partnership success

Build and grow relationships with health plan key contacts and leadership

Leverage market and client data to identify new payer partnership opportunities

Build processes to set up and eventually lead a successful payer partnership team

Collaborate with revenue cycle management leader to execute strategy to grow insured client population

Collaborate with cross functional, internal stakeholders to deliver insights that inform product and operational strategy

What will you NOT do?

You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.

You will NOT be confined to your "job". We believe in nurturing employees' interests and passions - even if some of them lie outside of your core responsibilities.

You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!

You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.

You will NOT have to wonder why you're doing the work you're doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

Minimum of 8 years of experience in the healthcare space, preferably in an existing payer partnership role or similar B2B roles in Client Success, Sales, Business Development, or Strategy

Understanding of health plan and provider business models

Exposure to clinicians that provide mental health and/or telehealth services

Strong relationship builder who enjoys collaborating across all levels of a smaller organization

Comfortable with ambiguity and seeks opportunities to shape company strategy and initiatives

Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success

Desires an environment that fosters growth through open feedback and high autonomy

Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

Competitive salary & equity compensation

Excellent health, dental, and vision coverage

401k benefits with employer matching contribution

Unrivaled perks program (including free therapy, UberEats, and more)

Remote work with regular in-person bonding experiences sponsored by the company

Office in the heart of downtown Mountain View, a three-minute walk from Caltrain

Commuter benefits, FSA accounts, and Employee Stock Purchase Programs

The chance to build something that changes lives - and that

Any piece of hardware or software that will make you happy and productive

An awesome community of co-workers

The base salary range for this position is $(phone number removed). In addition to the base salary, this position is eligible for a variable compensation bonus, and the extensive benefits listed here (subject to eligibility requirements). Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

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