Assistant Community Association Manager /ACAM - (MCA)

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Job description

Overview:
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry ( out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better never staying the same. At RealManage, we are always getting better.

Responsibilities:
The Assistant Community Association Manager (ACAM) assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company's guiding principles.

Responsibilities:

Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt.

Acquires and maintains current knowledge of state and regulatory agency statutes and the community's documents, polices, and procedures.

Manage clubhouse and pool reservation process.

Process pool cards/gate remote requests, for communities where this is managed at branch level.

Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc.

Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc.

Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed.

Assist in obtaining COI information for vendors of each community.

Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association's bylaw notice requirements.

Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate.

Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting.

Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests.

Set up files for new associations as assigned and maintain association files per standard office procedures.

Assist the CAM with researching resident requests, securing locations and dates for meetings.

Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.

Attend monthly Manager's and training meetings as required.

Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.

Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.

Plus any other tasks assigned by supervisor.

Qualifications:
Qualifications:

High school diploma or GED required. Associate degree preferred.

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Excellent computer proficiency (MS Office - Word, Excel and Power Point).

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$18.00 to $24.00, depending on education and experience.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

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