Collision Center Receptionist

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Job description

Overview:
The Receptionist for our Collision Center courteously and efficiently greets customers that visit our Collison Center in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist for our Collision Center ensures to have all customers that call in have a pleasant first response from our Front Desk Receptionist.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:
Greet customers that enter our Collision Center in a professional curtious manner. They will direct customers to to appropriate team member to assist them.

Answer all incoming calls according to all company policies with exceptional telephone skills.

Direct phone calls to the appropriate parties as necessary.

Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.

Coordinates questions and issues with the appropriate department personnel.

Addresses customer concerns and issues or escalates them as needed.

Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.

Maintain confidentiality of company and customer information at all times.

Answer Collision Center department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.

Assist the service staff in contacting customers to inform them that their vehicles have been completed.

Performs other duties as assigned.

Qualifications:
MUST HAVE COLLISION CENTER EXPERIENCE!

Automotive Dealership experience a PLUS!

Service or hospitality industries experience a PLUS!

Previous retail and/or customer service experience.

Friendly with high energy and the willingness to go above and beyond.

Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.

Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.

Must conduct oneself in a professional manner.

Basic computer and Microsoft Office skills.

Strive to respect and facilitate teamwork within all departments.

Professional appearance and work ethic.

Must be a team player with a strong sense of commitment to the customer and team members.

Bilingual a PLUS!

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