Scheduler

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Job description

Scheduler

Novato, CA 94945

Requires a high school diploma or equivalent. On site position. No remote

SUMMARY:

Performs general registration duties by interviewing patients or their representatives. Enters accurate information onto appropriate forms and computer system. Collects appropriate co-payments and obtains signatures. May escort patients to destination if required. Maintains scheduling for department and/or specialized procedures. Coordinates services with physicians' offices, and other related departments, verifying room and equipment availability if necessary. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development)

JOB ACCOUNTABILITIES:

Registration Services:

Interviews and inputs demographics for patients registering for services including registrations by phone (pre-registration)

Obtains copies of insurance cards, and patient or representative signature on appropriate forms

Maintains awareness of requirements for authorizations, and verifies proper insurance authorizations have been obtained by patient at time of registration

Scheduling Services:

Schedules, confirms and maintains patient diagnostic appointments, surgeries and medical consultations for a specific department, resolving any issues or conflicts that may arise

Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits

Maintains accurate documentation of completed procedures, and physician information

Communicates with patients and fellow employees in a clear and professional manner to alleviate confusion and expedite processes

Clerical:

Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis

Prepares and completes accurate, job-related documentation, including collecting, updating, and maintaining patient services schedules

Safety:

Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter

Compliance:

Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service

Maintains strictest confidence of all patients Protected Health Information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure

QUALIFICATIONS:

Education:

Equivalent experience will be accepted in lieu of the required degree or diploma

HS Diploma or equivalent education/experience

Typical Experience:

1 year of recent relevant experience

Skills and Knowledge:

Knowledge of medical terminology including a variety of diagnostic tests, surgeries, consultations and procedures

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options

Ensure the privacy of each patient's PHI

Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req(phone number removed)

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