Program Assistant

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Job description

Overview:
Join our team as a Program Assistant, where your exceptional organizational, analytical, and communication skills will play a key role in efficiently managing the administrative office and contributing to the success of our program.

The primary responsibility of the Program Assistant is the general operations of the program's administrative office. The ideal candidate will have a high level of organizational and analytical skills, be able to prioritize projects, have strong writing and editing skills, excellent communication skills, and be a positive team player.

ABOUT ENHANCED CARE MANAGEMENT

The Enhanced Care Management (ECM) program is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services, connection to community resources, and comprehensive care management.

ABOUT SENECA

Seneca Family of Agencies has been nominated among the for several consecutive years. We're committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff and strongly encourage people of color to apply. Our programs are deeply engaged in conversations and training on to bring equity and justice to the youth and families we serve.

Responsibilities:
Answer incoming phone calls for the program and manage the shared email account for community partners. Oversee incoming referrals

Assist in the development, updating, and distribution of marketing materials, including flyers, purchasing postage, and sending letters/flyers to families

Support in planning for and executing community events

Ensure smooth logistics for any onsite meetings/trainings and visitors including conference room reservations, meal planning and logistics, both in preparation and execution

Maintain well-organized and accessible electronic and paper forms and files

Process all mail, correspondence and information to and from the program's office, including correspondence to and from the Program Director

Manage program petty cash reimbursement and Program Director credit card expense report

Complete required program reports and scheduling

Generate reports and synthesize data pertaining to program performance, demographics, and measurable outcomes

Qualifications:
REQUIRED

Education/experience requirements: Bachelor's degree OR

Associate degree or equivalent + 1 year of applicable work experience OR

High school diploma/GED + 2 years of applicable work experience

Applicable work experience includes any paid or unpaid experience in an administrative capacity requiring customer service, data entry, ability to prioritize multiple projects within strict deadlines, and coordination with multiple departments

Capacity to engage and develop rapport with youth, families, and community partners from a wide variety of racial, ethnic, and socioeconomic backgrounds

At least 21 years of age

TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies' insurance policy

Proof of up-to-date COVID-19 vaccination.

PREFERRED

Bilingual in English/Spanish a plus

SKILLS OF AN IDEAL CANDIDATE

Ability to structure and perform routine tasks

Ability to work as a team member

Proficiency with Microsoft Office suite, Zoom, and a variety of technology platforms

Excellent organizational, writing, and oral communication skills

Schedule:
Full - TimeMonday - Friday

9:00 AM- 5:30 PM

Ability to work occasionally outside standard hours, including before 9 AM, after 5:30 PM, and some weekends as needed

Hybrid-Remote work with occasional travel to nearby Seneca Bay area locations

Benefits:
Starting at $25.46- $27.96 per hour

Actual salary is dependent on creditable experience above the minimum qualifications for the role

Additional compensation provided upon passing bilingual language proficiency exam

Salary increases each year

Comprehensive employee benefits package, including:Medical, dental, vision, chiropractic, acupuncture, and fertility coverage

Long-term disability, family leave, and life insurance

50% paid premiums for dependents

403b retirement plan

Employer-paid Employee Assistance Plan

5 weeks of paid time off and 11 paid holidays

Seneca is a certified employer

Scholarship opportunities, ongoing training, and professional development opportunities

Abundant promotional opportunities across the agency in California and Washington

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