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Customer Service Representative - 2nd Shift

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XPO 27.05 US Dollar . USD Per hour

2024-09-21 09:38:48

Job location Orange, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

What you'll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
  • Transportation experience
  • Excellent verbal and written communication skills
About the Customer Service Representative job

Pay, benefits and more:
  • Expected pay range: $23.52 to $27.05 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
  • 2nd Shift, 12:00PM-6:00PM
What you'll do on a typical day:
  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .

PandoLogic. Category:Customer Service,

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