Workplace Service Coordinator

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Job description

Job Description

Job Title: Temporary Workplace Services Coordinator

Planned Contract Duration: 6 months (possible extension if business needs arise)

Location: Palo Alto, CA

Job Summary:

The Temporary Workplace Services Coordinator will support the office by managing front desk operations, assisting with employee inquiries, coordinating meeting space bookings, handling mail services, and responding to facilities concerns. This role is essential in maintaining a positive and efficient workplace experience for all employees and visitors during the contract period. This position reports to the Workplace Services Supervisor.

Key Responsibilities:

- Front Desk Operations:

- Greet and assist visitors and employees at the Welcome Desk.

- Ensure a professional and friendly atmosphere.

- Manage visitor sign-in and security protocols.

- Employee Services:

- Address and resolve employee inquiries related to office services.

- Provide information and support regarding office policies and procedures.

- Log employee requests via a ticketing system.

- Meeting Space Coordination:

- Assist employees with booking and managing meeting spaces.

- Audit meeting room bookings using Google Calendar and make adjustments as needed.

- Ensure meeting rooms are well-maintained and equipped with necessary supplies.

- Mail Services:

- Oversee incoming and outgoing mail and package deliveries.

- Ensure timely distribution of mail to employees.

- Facilities Support:

- Respond to and resolve facilities-related issues and concerns.

- Log tickets to record all facilities concerns.

- Coordinate with facilities management and vendors for maintenance and repairs.

- Additional Tasks:

- Perform other duties as assigned to support office operations and ensure a smooth workplace environment.

Qualifications:

- Proven experience in office administration or a similar role. 2-3 years of experience.

- Excellent interpersonal and communication skills.

- Strong organizational and multitasking abilities.

- Proficiency in using office management software and tools.

- Ability to handle sensitive information with confidentiality.

- Customer service-oriented mindset.

- Proficiency in using productivity programs such as Google Docs, Sheets, Slides, Calendar, etc.

- Experience with service ticketing programs or other productivity tracking programs.

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