Senior Manager, Infrastructure & Technology

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Job description

Summary:
About Amy's

At Amy's Kitchen, we're more than just a food company-we're a family-owned, proudly independent organic, and vegetarian food company on a mission. As a Certified B Corporation , our purpose is clear: to make it simple and enjoyable for everyone to eat well.

We're committed to crafting authentic, mouthwatering dishes using only the finest organic ingredients sourced with care. From farm to table, we ensure top-notch quality in every bite, making healthy eating accessible and convenient for all. At Amy's, we're not just serving meals; we're serving up a taste of goodness, one delicious dish at a time.

Perks are as delicious as our meals!

Comprehensive health plans with Medical, Eye & Dental coverage, including virtual physical therapy options. Lyra mental health support to nourish your well-being. 401(k) Retirement Plan with employer match, plus Health Savings and Flexible Spending Accounts to plan for the future. Referral Rewards and Scholarship Program to celebrate and invest in our teams. Tuition Reimbursement Program to fuel your educational pursuits. Family-forming benefits because we support every stage of life's journey. Paid Time Off for vacations and sick days, with 9 paid US Holidays annually to savor those special moments. Amy's product discount reimbursement to keep your pantry stocked, plus remote gym discounts to keep you moving and grooving! Join us and indulge in a career where the benefits are as fulfilling as our food!

Essential Duties and Responsibilities:
The Sr Manager, Infrastructure & Technology is a hands-on management role responsible for overseeing the core IT infrastructure and client technologies for the company. This includes the engineering, design, and build of the data & voice networks, server administration, database & operating systems, public/hybrid cloud environments, and client technologies. They will also be responsible for developing the IT infrastructure standards, strategy & roadmap to securely support a growing CPG manufacturing company. In coordination with other parts of IT & the business, they will be responsible for the development & implementation of disaster recovery plans & procedures.

Strategy and Leadership

Align technology roadmap with organizational objectives, integrating business processes with innovative technologies.

Collaborate with IT management and business partners to devise multi-year plans for technology transformation and continuous delivery.

Lead and directs the work of others in the following areas: Infrastructure

Network

Cloud and hosted environments

End-user technology, including hardware and software for client devices.

Cybersecurity

Networking, Infrastructure, End User technologies:

Ensure the reliability and efficiency of our networking systems and end user systems.

Manage network configuration, performance monitoring, and troubleshooting.

Oversee the setup, configuration, and maintenance of servers, storage, and other infrastructure components supporting both networking and end-user technologies.

Implement and manage disaster recovery and business continuity plans.

Hybrid / Cloud Management:

Design and manage cloud infrastructure, ensuring scalability, performance, and security.

Oversee deployment and management of AWS and Azure services.

Optimize cloud resources for cost-efficiency and performance.

Implement and manage cloud security policies and procedures.

Lead efforts to migrate existing systems to the cloud.

Security and Compliance:

Maintain and update IT security measures to safeguard against data breaches and cyber threats.

Ensure compliance with industry standards and regulations such as HIPAA, SOC 2, and others.

Conduct regular security audits and vulnerability assessments.

Drive employee awareness training and initiatives.

Budgeting and Financial Management:

Develop and control opex and capex budgets aligned with strategic objectives.

Authorize hardware/software purchases and oversee deployment.

Conduct cost/benefit analyses for IT initiatives and negotiate vendor contracts for compliance.

Governance, Risk, and Compliance:

Direct technology infrastructure activities to ensure compliance with standards and policies.

Implement technology initiatives aligned with business goals and GRC objectives.

Understand key regulations and standards pertinent to AK business, such as the Food Safety Modernization Act, SQF, HIPAA, and PCI, and ensure solutions and services meet and comply with requirements.

Project Delivery & Program Management

Plan and manage a portfolio of large-scale IT projects, overseeing project teams.

Lead process testing for implementations and changes.

Drive planning and budgeting processes for program activities.

Manage budgets and spend for functional areas.

It is the responsibility of all employees to uphold the mission of the Amy's Food Safety and Quality Policy. This includes following all Food Safety and Sustainability programs and participating in all required training.

Supervisory Responsibilities

Oversee hosting/network, client technologies, and cybersecurity teams.

Develop, coach, mentor, and reinforce team members in alignment with organizational values.

Allocate roles and accountabilities, fostering collaboration and a customer service culture.

Inspire and motivate team members, providing performance feedback and guidance

Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A college degree in any engineering discipline or computer science is required.

A master's degree in computer science, information systems, computer management or MBA is desired.

At least 12 years of relevant experience is required, with 3-5 years of supervisory experience.

Prior experience in implementing ITIL or ITSM, or other process improvement methods.

Prior ISP/ASP (Internet Service Provider/Application Service Provider) hosting, or cloud experience is required.

Technical/Functional Skills

Extensive experience in managing IT infrastructure, including servers, networks, PCs, mobile devices, and cloud-based solutions like Microsoft 365.

Experience in advanced security and compliance services such as Windows Defender for Endpoint, Defender for Identity, Defender for Office365Service Management.

Hands on experience managing client devices using Microsoft EndPoint Management, including Intune and Autopilot

Proficiency in IT Service Management (ITSM) tools and methodologies, such as Freshservice, including incident management, problem management, and service request fulfillment.

Asset Management: Strong understanding of asset lifecycle management, including procurement, deployment, maintenance, and disposal of IT assets.

Cloud Solutions: Knowledge of administering cloud-based services, particularly Office 365 and Identity Management systems.

Vendor Management: Experience in negotiating with vendors, managing vendor relationships, and ensuring compliance with service level agreements (SLAs).

Project Management: Proven ability to lead IT projects from conception to completion, including ITSM transformation projects and other technology initiatives.

Budget Management: Competence in developing and managing capital and operational budgets, with accurate forecasting and cost optimization.

Professional Skills

Strategic Thinking: Ability to align IT strategy with organizational goals and drive long-term technology transformation.

Leadership and Team Building: Strong leadership skills with experience in mentoring, training, and developing IT teams. Ability to inspire and lead a diverse team of IT professionals.

Communication: Excellent verbal and written communication skills, capable of effectively interacting with stakeholders at all levels of the organization.

Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle major incidents and develop effective solutions.

Change Management: Experience in leading change management processes and implementing operational improvements.

Customer Focus: Commitment to delivering high-quality IT services and support to internal customers, ensuring their needs are met and expectations are exceeded.

Policy Development: Ability to develop, implement, and enforce IT policies and procedures to optimize support services and ensure compliance.

Training and Development: Experience in creating and delivering IT training programs and maintaining knowledge management systems.

Travel

This position requires approximately 5% travel for occasional program activities.

Confidentiality

During the normal course of performing her/his duties, the employee is often in direct or indirect contact with confidential and/or sensitive information. The employee shall keep such contact to a minimum wherever possible, and will hold all such information in the strictest confidence and with the highest professionalism.

Physical Demands

While performing the duties of this job . click apply for full job details

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