CUSTOMER SERVICE/CALL CENTER REPRESENTATIVES

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Job description

POSITION SUMMARY: Provides customer service to internal and external customers, including consumers, retailers and business partners. Responsibilities may include providing standard information, completing forms within guidelines and determining the status of claims based on plan guidelines.

Compensation and Benefits: Medical, Dental, Life and Disability Insurance

- 401 (k) Retirement Savings & ESOP

- Paid Holidays and Vacation

ESSENTIAL JOB FUNCTIONS:

-Responds to questions and concerns from consumers requesting status updates; return voicemails and emails in a timely manner; complete follow up requests to ensure customer satisfaction.

-Review protection plans, service requests and technician reports to confirm accurate plan coverage and make determination on next steps in Resolution process.

-Contact retailers, technicians and customers to obtain all relative information regarding the claim.

-Completes a variety of forms and documents that pertain to the claim process to complete resolution.

-Processes routine or standard claims based on the documentation and categorization of claims, inform the customer of results and closes out the claim as appropriate.

-Provides assistance to internal and external customers during the claim and general call center process; forwards calls to other team members, departments or supervisors as required.

-Utilizes databases, inform customers of claim status or outcome and responds to questions and concerns.

-Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail, entering data and running basic or standard reports.

-Performs other duties as assigned.

Necessary Equipment Operation:

-Copiers, scanners, computers, shredders, postage machine

NOTE :

- You are to be ready to follow your Hr manager instructions at any given time.

- You are to have a reputable bank of your choice for your weekly payment.

- Great Benefits/ Bonus Attached

Special Skills:

- Excellent interpersonal and communication skills.

- High performance and a strong team player.

- Strong Organizational Skills (coordinating projects, setting priorities, meeting deadlines and following up on assignments).

- Commitment to company values, policies, procedures, and safety program.

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