District Operations Manager

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Job description

Overview:
At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

If you are a current associate of Primo Water, please apply via myADP.

Compensation - $80,000 / year

Riversice, CA

Responsibilities:
The District Operations Manager, HOD will lead a team of 15-20 Route Sales Representatives responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts. This leader will foster a "safety first" culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.

Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives

Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles

Own execution and adherence to Primo Water North America's standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration

Support the personal and professional development of direct reports through performance objectives and coaching

Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed

Promote a positive employee experience through on-boarding, orientation, and employee engagement activities

Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions

Responsible for maintaining staffing levels through talent acquisition, development, and retention

Ensure all team members have the proper product loaded to meet daily delivery commitments

Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions

Ensure financially sounds decisions to deliver financial plan for area of responsibility

Serve as key part of the change network by actively leading direct reports through transformational business initiatives

Qualifications:
BA/ BS Degree strongly preferred

Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred

Passion for working safely and demanding safe work behaviors from direct reports

Open-minded to change and capable of leading a team through resistance

Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives

Excellent written, verbal communication, and interpersonal skills

Strong knowledge of financials, financial analysis and Profit & Loss statements

Experience managing and anticipating business challenges and changes

Prior experience managing a facility/branch preferred

Ability to listen and respond to information effectively and influence decision makers

Strong sales techniques, communications, negotiation and customer service skills

Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Ability to meet Company Driver Qualification Policy

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally.

The Primo Life Advantage: Enjoy a comprehensive benefits package designed to support your overall well-being:

Full suite of health benefits including Medical, Prescription Drug, Dental, Vision, and Life Insurance

Income protection, Paid Time off, and Holidays

401(k) Savings Plan with employer contributions

Opportunities for personal and professional growth

Ready to make waves in your career? Join us in our mission to create healthier lives, communities, and a healthier planet. Apply now to become a key player in the Primo Water success story!

Visit to learn more about Primo Water North America. Primo Water is an Equal Opportunity Employer committed to diversity and inclusion.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Primo Water. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Primo Water seeks such skilled and qualified individuals to share our mission.

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