IT Support Services Analyst

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Job description

SNI Technology's top client located in Riverside, CA is seeking to hire a talented IT Support Services Analyst for an exciting short-term, contract opportunity! Please note this is 40 hours, 5 days per week onsite position working in the Riverside, CA office.

JOB DESCRIPTION

IT Support Services Analyst

The IT Support Services Analyst is the primary interface between the Information Technology department and the Management staff at each branch and/or warehouse location. The position is responsible for the purchase, installation, maintenance, and support of all technology within their assigned branches and associated locations.

DUTIES & RESPONSIBILITIES (% of Time)

• Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (35%)
• Develop and maintain a thorough understanding of branch operations and priorities by working with Branch Managers, Controllers, and other management staff at each assigned location. Regularly attend scheduled meetings with branch/warehouse management staff as the Technology representative of the branch and/or warehouse to confirm alignment of technology priorities and other IT day-to-day operations. Manage annual technology budgets for assigned branch including the proactive replacement and upgrades of technology equipment. Research, negotiate, and manage contracts for technology equipment and services on behalf of the local branches. (25%)
• Continually research, identify, advise, and implement cost-effective technology solutions. Implement assignments and manage projects as requested by Sr. Directors and/or SVP of Technology. Lead/Work in focused teams to identify, qualify, design, and implement complex IT solutions, company technology standards and service levels. (15%)
• Install and maintain all desktops, laptops, servers, printers, and related hardware installed at branch and warehouse locations. Work with appropriate support vendors to verify warranty repairs are correctly processed. (10%)
• Partner with Network & Telecommunications team to provision, install and maintain voice and data circuits with sufficient capacity and redundancy. Partner with Network team to install, configure and maintain secure networks, including firewalls, routers, switches, and WIFI Access Points for connectivity with the Internet and data centers while adhering to current compliance standards as outlined by the Information Security team. Regularly monitor circuit performance and test failover configurations. Create and maintain network and telecom documentation that include network diagrams, IP information and assignments, ISP contact and support information, and other required technical related site documentation. (10%)
• Create and distribute regular communications regarding status of Technology systems, and IT Changes. Educate End Users on how to best use Technology systems, while following Cybersecurity best practices. Create and/or update knowledgebase articles and other "how to" documentation for the IT Team and end users. (5%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• Bachelor's degree in IT, Engineering, Business or related field, OR commensurate work experience in related technology position is required.
• Cisco CCNA certification or equivalent experience configuring and troubleshooting TCP.IP networks.
• ITIL Foundation Certification or equivalent experience in service management and delivery.
• Must be available and responsive 24/7 for emergency support.
• 5yrs - Demonstrable experience with Windows Server setup and administration, Windows Client operating system and Microsoft client applications
• 5yrs - Knowledge and experience with Microsoft Active Directory environments, including OU management and security.
• 5yrs - Managing medium to large projects from planning to fulfillment.
• 5yrs - Experience installing, configuring, and troubleshooting any or all of the following products or technologies: ServiceNow, Citrix Virtual Desktop, Exchange, Cisco UCCX, Cisco Meraki, SAP, SCCM, Intune, Autopilot
• Self-Management - Display a high level of independent thinking, initiative, effort and commitment towards completing assignments in a timely manner.
• Teamwork - Build and sustain cooperative working relationships.
• Attention to Detail - Achieve thoroughness and accuracy when accomplishing a task.
• Self-Management - Manage multiple projects and competing priorities.
• Problem Solving - Identify options for solving a problem and evaluate the strengths and weaknesses.
• Speaking - Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Writing - Write in a clear, concise, and organized manner for the intended audience.
• Customer Focus - Quickly and effectively, solve customer problems.

WORK STATUS & LOCATION

This full-time, non-exempt temporary contract position is located in Riverside, CA. This position requires onsite work in the Riverside office 5 days per week. Please note this is not a remote position. Relocation is not available for this position.

COMPENSATION & BENEFITS

The compensation for this position is in the range of $36.00 to $44.00 per hour during the 4-month contract duration of the assignment. Please note your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience - talk with your recruiter to learn more.

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