Air Distribution Inside Sales Associate

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Job description

Description:

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high-quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.

Inside Sales Associate acts as a liaison between the Sales Engineers, clients, and manufacturers. Constant communication is required to provide general information, service, maintenance, and repair updates related to the different stages of the product/project.

Requirements:

Pre-Bid Duties:

• Review plans and specifications provided by Sales Engineers and Inside Sales Engineers.
• Perform take-off of various Air Distribution Products.
• Use multiple factory software tools to create equipment selections, performance data and specifications.
• Generate quote letters and price summaries based on customer requests and/or project plans and specifications.
• Update and manage bid documents and quote requests in ATC CRM.

Project Management/Post Bid Duties:

• Create submittal documents for various products.
• Work with sales engineers to gain approval for submittals.
• Enter orders to factories.
• Enter stock orders in ATC CRM.
• Relay shipping information between factory and customer.
• Interact with credit team and CRM coordinators as needed.
• Track orders/shipments as necessary
• Assemble project closeout documents.
• Process warranty claims with manufacturers.
• Process and track RMAs with customers and manufacturers.
• Update and manage orders in CRM.

Additional Duties:

• Attend in-house factory training, ATC trainings, factory/webinar and online trainings.
• Demonstrate knowledge of location for factory literature and technical resources.
• Assist and direct customers with requests.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organization skills and attention to detail.
• Proficient in time management.
• Demonstrated problem solving skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and related Microsoft CRM software.

Education and Experience:

• Prior experience in customer service highly preferred.
• Building Construction Industry Experienced Preferred.

Physical Requirements:

1. Prolonged periods sitting at a desk and working on a computer.
2. Must be able to lift up to 25 pounds at times.
3. Vaid driver's license and no major driving violations.
4. Travel to meet with clients or potential clients will be required on occasion.

Compensation details: 0 Yearly Salary

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