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Full Time Customer Service & Sales Representative

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Alvearium Marketing

2024-05-05 03:59:39

Job location Sacramento, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

As a Customer Service and Sales Representative, you'll be responsible for attending to customer needs, while providing innovative solutions. The role is entirely face-to-face with our customers. Our associates are the initial face of our team and determine the customer experience. Customer Service and Sales Representatives guide customers to the most suitable choice, suggest premium options, and help with new product setups. Our associates are up to date on the latest news in technology for our clients. Success with our firm is measured as a combination of team and individual goals. Our ideal candidates will be both great team players and team leaders.


Responsibilities:

  • Provide exceptional customer service and support to clients in person, via phone, or through digital channels
  • Understand and address customer needs, inquiries, and concerns promptly and effectively
  • Guide customers through product selection processes, offering tailored solutions to meet their requirements
  • Actively promote and upsell products or services to increase sales revenue
  • Process customer orders, payments, and returns accurately and efficiently
  • Stay informed about product features, specifications, and promotions to provide accurate information to customers
  • Assist with product demonstrations, installations, or troubleshooting as needed
  • Maintain a clean and organized work environment, including product displays and inventory management
  • Collaborate with team members and management to achieve sales targets and enhance customer satisfaction
  • Continuously seek opportunities to improve customer service processes and procedures


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