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Sports-Minded Customer Support Associate

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Alvearium Marketing

2024-05-04 10:01:52

Job location Sacramento, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Join our team as a Customer Support Associate and become part of a dynamic and sports-minded environment. As a pivotal member of our customer service department, you will be instrumental in delivering exceptional support to our clientele. We are looking for individuals with a competitive spirit, excellent communication skills, and a passion for providing outstanding service. This is an exciting opportunity to join a team of like-minded individuals and apply your expertise in customer support and service.


Responsibilities of the Customer Support Associate:


  • Engage with customers, providing personalized assistance and resolving inquiries promptly.
  • Assist customers with product recommendations, order placement, and tracking.
  • Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
  • Provide information and updates on products and services.
  • Maintain accurate customer records and ensure data integrity within the CRM system.
  • Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
  • Stay updated on competitive trends, products, and industry news to better serve customers.

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