Director, Platform Product Strategic Operations

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Job description

Job Description

We are looking for a Director in our Platform Strategic Operations to partner with the SVP of Platform Experience. You will be a trusted advisor to the SVP and his leadership team, working cross-functionally with product, engineering, design, and other teams across the organization to ensure we push the accelerator on our Platform Experience. You will be a senior member of a team of StratOps professionals focused on delivering our strategy for a world-class Platform. The candidate must have relentless curiosity, very strong finance and analytical skills, the ability to lead and influence at the Executive level, a get-it-done attitude, strong collaboration skills, and a proven ability to leverage junior team members to drive larger impact. This role will lead on strategic, business & budget, and operational aspects. You will solve complex business and product problems, orchestrate setting strategy, execution plan, coordinate setting annual operating plans, and ensure execution through regular operating rhythms. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to overall business objectives.

What you get to do in this role:

You will be the key player in the success of ServiceNow's Platform Experience

Coordinate on Strategic Planning and own Operational Execution

Thought partner with the SVP of Platform Experience and the leadership team on strategy and business execution, coordinating with cross-functional and executive stakeholders

Own strategy & execution process from strategy definition through operational planning to monitoring execution partnering with Product, Engineering, design, FP&A, and Talent Acquisition.

Own the operating cadence of the business including annual planning, OKRs, Product Roadmap Reviews (PRR), etc.

Align and track OKRs to ensure successful execution

Headcount/Budgeting - Manage the budget and hiring plans, and plan the growth of the organization to ensure they align with our strategic roadmap, goals, etc.

Be the senior member of Platform StratOps team. Mentor more junior members and act as key lieutenant for team leader fostering a high-performance culture to attract and develop top talent

Own Communication and Coordination

Drive internal communications to ensure successful collaboration. Examples include All-Hands, monthly newsletters, AMAs, team offsites

Facilitate the communication and collaboration of the product leadership team to ensure critical issues and decisions are raised and followed up on.

Ensuring that critical information is communicated to key people on time.

Plan and execute the people strategy of the product organization to ensure that employee feedback, engagement, and development needs are addressed. Examples might include identifying training and development programs, Employee Surveys, Employee Recognition programs, and other Employee Engagement programs

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