Food & Beverage/Activities Manager

Job description

JOB SUMMARY

Leads and directs Food and Beverage and Activities teams, to include all culinary, beverage and activities operations. Oversees guest and associate satisfaction, maintains brand standards. Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant. Develops and implements business plans for Food and Beverage and Activities. Meets or exceeds departmental financial goals. This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

Salary range $70K - $87K with bonus plan

Relocation Assistance - Yes

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activites or related professional area.

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.

• Manages and supervises all day-to-day operations.
• Understands associate positions well enough to perform duties in associates' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Provides excellent customer service to all guests and associates.
• Responds quickly and proactively to associates' concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of associates.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the associates and department leaders and ensures appropriate rewards are given if expectations are exceeded.

• Utilizes use records to control costs and manage inventory.
• Applies knowledge of all applicable laws.
• Conducts monthly department meetings.
• Maintain controls (e.g., perpetual inventory, food/beverage costs, ordering, stock rotation, etc.)
• Sets goals and delegates tasks to improve departmental performance.
• Monitors progress and leads discussion with staff each period.
• Projects supply needs for the departments.
• Manages departmental inventories and maintains equipment.
• Performs other duties as assigned to meet business needs.

• Applies and continually broadens knowledge of offerings with emphasis on current trends.
• Schedules staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting customer relationships to retain business and increase growth.
• Develops new products and offerings and educates associates.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Interacts with guests to obtain feedback on quality and service levels.
• Responds to and handles guest problems and complaints effectively.
• Empowers associates to provide excellent customer service.
• Ensures associates understand service expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
• Reviews comment cards and guest satisfaction results with associates.
• Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensures all leaders and associates understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.

• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solutions and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements or cultures.

• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.

• Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.

• Leading Through Vision and Values: Leading through vision and values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values.

• Building and Contributing to Teams - Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing.

• Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations . click apply for full job details
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