Staff Outbound Product Manager

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Job description

Job Description

Staff Outbound Product Manager, Platform

The Now Platform is central to ServiceNow's mission to be the defining enterprise software company of the 21st century and grow organically to $15B in revenue and beyond. Born in the cloud and built from the ground up with a single data model and a single, scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. The Now Platform delivers workflow automation at an enterprise scale, enabling process optimization for productivity, agility, and resiliency with modern, consumer-like experiences.

Job Description

This role is part of our Platform product organization, responsible for the foundational capabilities of the Now Platform, which are at the center of every "out-of-the-box" ServiceNow solution. You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.

As a Senior Engagement Manager, you will play a critical role in managing complex customer adoption engagements to ensure the adoption of the Platform, helping to rapidly establish Generative AI solutions and other Platform capabilities in our customer base. The successful candidate is a results-oriented self-starter with strong program management skills, technical expertise, and exceptional communication abilities to ensure successful implementation and customer satisfaction.

What you get to do in this role

Provide project management practices, such as planning, scheduling, monitoring, risk management, etc., to drive rigorous project execution throughout the project lifecycle

Apply project management expertise from the methodology and prescriptive guidance to promote engagement delivery to drive successful customer outcomes

Manage cross-functional projects and teams, senior-level stakeholders and customers to provide an exceptional customer experience

Drive and foster collaboration and efficient decision-making between all internal and external stakeholders, including partners and customers

Provide regular (weekly, monthly, quarterly) updates to customers as well as to internal stakeholders

Facilitate project planning meetings, reviews, and retrospectives

Provide project governance to manage requirements in line with agreed to scope, time, schedule, and business objectives

Develop and present the project value proposition to customers as part of the initiative and on-going collaboration

Identification and execution of risk assessment, prevention, and mitigation plans, and efficient identification, tracking and resolution of issues

Coach junior team members to achieve the engagement's deliverables and promote the customer's desired results

Identify gaps between actuals and plan of record, proposing solutions and driving resolutions

Ensure complete knowledge transfer, record updates, lessons learned, and all transition activities are taking place at the end of each engagement

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