Community Manager

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Job description

Job Description

Position Summary

The Community Manager is responsible for monitoring and engaging with the brand's social community as well as serving as the day-to-day expert in managing the social publishing and monitoring platform. They also collaborate with the Strategy team by providing key community insights that inform the brand's evolving social and content strategy, developing dashboards to track and monitor against specific social needs, and trend-watching both within and outside of our social community.

Duties & Responsibilities

Respond and engage consumers on social platforms with adherence to brand voice, content guiding principles and legal guidelines

Manage communications for the brand across multiple social platforms, escalating conversations as needed to internal and client side teams

Work directly with supervising Community Managers and Social Strategists, providing updates on all community management-related initiatives. Escalate potential issues to managers and advise on optimal solutions

Collaborate with social strategists and other key team members to develop listening, response and engagement strategies and tactics that align with marketing efforts

Monitor brand mentions within the community to provide contextual information around trends, themes and sentiment

Contribute community management-related findings to monthly social "always-on" reports, helping to identify and explain performance/sentiment trends

Contribute to social content development and evolution by using community-founded insights to help brainstorm new ideas and researching timely and/or relevant topics in client-related industries

Develop and maintain dashboards for community management results and for monitoring against specific keywords and trends

Platform Management- upload, manage and organize assets within platform

Work with social strategists and creative on owned social platform housekeeping and maintenance

Work with Data Strategist to perform ongoing social listening for macro/micro trends as well as insights that can be translated into content or larger strategies and overall social sentiment

Required Knowledge, Skills, and Abilities

Ideally, 1 year of experience as a Community Manager at an Advertising or Creative Agency

Bachelor's Degree in Advertising, Marketing, Communications or similar field

Previous experience in community management preferred

Understanding of all major social platforms with experience scheduling, posting, responding, and monitoring (especially using Brandwatch)

Flawless spelling, grammar, and attention to detail

Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines

A good sense of judgment in communications and ability to understand and speak in a brand's tone and voice

A fast yet thoughtful work ethic

A creative thinker who loves to brainstorm + collaborate

A team player who can also work independently

Occasional availability during off hours (nights and weekends) to perform Community Management may be needed

Physical Demands

n/a

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